Analyst, Application Technology

Flex•Salt Lake, UT

5d•Onsite

About The Position

The Analyst, Application Technology will be based in Salt Lake City, UT reporting to the ERP Manager. The ERP analyst will provide Baan V technical support, and work closely with the customer focus team, and customer itself. What A Typical Day Looks Like: Self-assign incidents in service now and follow up until resolution. Provide excellent customer service. Document symptom, action, resolution, corrective and preventive actions. Attend incidents on FIFO-basis. Expedite resolution based on priority and business impact. Comply with company stablished SLA and ensure MTTR. Engage different regional and corporate teams to assure incident resolution. Collaborate with regional and corporate teams on recurrent audit and access reviews. Collaborate with regional and corporate teams on corporate-driven initiatives. Provide incident-based user training to avoid recurrent incidents related to training. Drive root cause analysis on repetitive incidents. Design, implement, test, and deploy corrective actions. Support and troubleshoot system integrations between proprietary ERP, in-house-developed MES, customer platforms, APIs, EDI translators, SFTP and external business partners. Attend CFT meetings. Attend customer-facing meetings. Intake new business requirements based on Flex's corporate Design, implement in test environment solutions that fit the business needs. Engage regional and corporate resources thru their stablished process to request developments. Receive business sign-off of new solutions and deploy to production per stablished change process. Provide weekly status to top management of ongoing projects. Collaborate with local MES team to develop new system integrations Develop, maintain, complex SQL queries and stored procedures (on both PL-SQL and T/SQL technologies) (CTEs, partitioning, window functions, subqueries, multi-table joins, advance database design). Maintain a local database / data lake used for reporting (creating, maintaining, decommissioning tables and stored procedures). Develop, document, test, and deploy reports (using SSRS, Tableau) per standard practices. Be part of on-call rotation (one weekend per team member). Be reachable, attend escalation and line down situations when on call.

Requirements

Typically requires a minimum of 6 years of related experience.
Typically requires a Bachelor’s degree (or equivalent experience) in computer, engineering, or equivalent fields.
Typically requires a minimum of 5 years of related experience in Baan V ERP.
Knowledge of Flex operational processes, manufacturing execution workflows, and supply chain systems preferred.
Demonstrates advanced functional, technical and people and/or process management skills as well as customer (external and internal) relationship skills.
Proficient English (read, write, speak) skills.
Advance Baan V ERP Skills.
Be familiar with Flex's Baan database schema.
Advanced SQL skills.

Nice To Haves

Project Management experience
Strong EDI skill set

Responsibilities

Self-assign incidents in service now and follow up until resolution.
Provide excellent customer service.
Document symptom, action, resolution, corrective and preventive actions.
Attend incidents on FIFO-basis.
Expedite resolution based on priority and business impact.
Comply with company stablished SLA and ensure MTTR.
Engage different regional and corporate teams to assure incident resolution.
Collaborate with regional and corporate teams on recurrent audit and access reviews.
Collaborate with regional and corporate teams on corporate-driven initiatives.
Provide incident-based user training to avoid recurrent incidents related to training.
Drive root cause analysis on repetitive incidents.
Design, implement, test, and deploy corrective actions.
Support and troubleshoot system integrations between proprietary ERP, in-house-developed MES, customer platforms, APIs, EDI translators, SFTP and external business partners.
Attend CFT meetings.
Attend customer-facing meetings.
Intake new business requirements based on Flex's corporate Design, implement in test environment solutions that fit the business needs.
Engage regional and corporate resources thru their stablished process to request developments.
Receive business sign-off of new solutions and deploy to production per stablished change process.
Provide weekly status to top management of ongoing projects.
Collaborate with local MES team to develop new system integrations
Develop, maintain, complex SQL queries and stored procedures (on both PL-SQL and T/SQL technologies) (CTEs, partitioning, window functions, subqueries, multi-table joins, advance database design).
Maintain a local database / data lake used for reporting (creating, maintaining, decommissioning tables and stored procedures).
Develop, document, test, and deploy reports (using SSRS, Tableau) per standard practices.
Be part of on-call rotation (one weekend per team member).
Be reachable, attend escalation and line down situations when on call.