Analyst Application Services

Enbridge • North York, ON

11d • Hybrid

About The Position

We are looking for an Analyst Application Services to support the reliability, performance, and continuous improvement of software solutions used by our Gas Distribution business. In this role, you will partner with business stakeholders, IT teams, and external service providers to maintain application health, resolve issues, deliver enhancements, and help shape product roadmaps that keep systems dependable and aligned to business needs. We offer opportunities for growth, generous time off, and comprehensive compensation, benefits, and retirement plan. Apply today! Note: Internally this role is referred to as Analyst II TIS Application Services

Requirements

• A related university degree or a two-year technical diploma.
• Strong problem-solving skills and can analyze incidents, system behavior, logs, and data patterns effectively.
• Keen interest in technology platforms and motivated to grow in a technical application support role.
• Knowledge of application lifecycle management, ITIL-based support processes, and backlog management tools such as Azure DevOps or Jira.
• Communicate clearly, manage competing priorities well, and work effectively with business partners and support teams.

Nice To Haves

• Familiarity with integration technologies, including SOAP/REST APIs, Java services, middleware, service buses, and data exchanges using APIs.
• Knowledge of development environments (e.g. Visual Studio), field data collection technologies, extract-transform-load (ETL) processes, Windows operating system and client / server model
• Excellent verbal and written communication skills

Responsibilities

• Own application health, stability, and performance by monitoring systems, integrations, scheduled jobs, and data quality.
• Troubleshoot incidents and recurring issues with technical and offshore support teams, driving root-cause analysis and long-term resolution.
• Prioritize and coordinate application enhancements by evaluating business value, technical feasibility, and delivery timelines.
• Partner with business and operational stakeholders to translate needs into clear requirements, communicate updates, and support roadmap planning.
• Support governance, cybersecurity, audit readiness, and continuous improvement initiatives to strengthen application resilience and compliance.

Benefits

• A flexible benefits program that allows each employee to select the level of coverage needed for their family in the areas of health, dental, insurance and disability
• A paid maternity and parental leave benefit that offers up to 20 weeks of paid leave for birth-giving parents and up to 12 weeks for other eligible parents, providing flexibility and support during this important life event
• Valuable retirement savings plans, including a savings plan with company stock as an investment option
• Paid time off/vacation/sick, plus paid personal days off (depending on location), and paid holidays
• An Employee and Family Assistance Program
• A Wellness Program, which focuses on supporting healthier employees by providing tools, resources, and opportunities to improve physical, mental, social, and financial well-being
• Enbridge’s FlexWork (hybrid work model) offers eligible employees (Manager and below) the option to work from home on Wednesdays and Fridays, opt for a compressed workweek schedule, and have flexible start and end times. Role requirements determine your eligibility for each option.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree