Analyst, Analytics

Toyota North America•Plano, TX

3d•Hybrid

About The Position

Toyota Financial Services (TFS) is looking for highly motivated Analysts for various open roles across our Analytics teams. The primary focus of the Analyst will be to support data-driven decisions through the acquisition and analysis of data and the effective communication of actionable insights. This position is based at the Toyota Headquarters in Plano, TX with an expectation to be onsite 2-3 days per week. The following Analytics teams currently have Analyst openings, and applying to this job posting will put you in consideration for all Analyst openings in Analytics: Loan Servicing Analytics The Loan Servicing Analytics team’s purpose is to help improve operational efficiency in the servicing of our lease and loan customers, to improve customer experience, and to increase customer retention through data-driven actionable insights and recommendations Provides a comprehensive overview to drive strategic insights and make recommendations on the following key areas: Customer behavior (payments, calls, web and mobile app activity, email & text messages, retention, etc) Operations (staffing, expenses, strategies, processes, and policies) Demographics, macro-economic factors, risk tier, pricing, etc. In addition to the general requirements listed below in the What You Bring section, this specific Analyst role is ideal for someone who is proficient in both SQL and Python, and works comfortably in white space taking business questions and forming them into a structured analysis Enterprise Reporting & Analytics The Enterprise Reporting & Analytics team transforms complex datasets into something understandable and actionable. This team creates informative visualizations and presentations that communicate results to all levels of the company. Partner with Service Operations and other groups to deliver descriptive analytics through dashboards, reports and bespoke data visualizations. Deliver insights on process performance, trends, and performance management metrics. Use Tableau, SQL, and Python to translate business needs into clear, scalable reporting solutions that can support both current priorities and future company initiatives. In addition to the general requirements listed below in the What You Bring section, this specific Analyst role is ideal for someone who is proficient in SQL and Python and approaches problem-solving with curiosity, imagination and the passion to share insights. Enterprise Compliance & Analytics The Enterprise Compliance & Analytics team supports Sales Operations Compliance, Enterprise Compliance, and Service Operations Compliance with reporting, analysis, and data-driven decision support. This can include, but is not limited to, State Licensing Exams, Litigation data support, and Anti-Money Laundering & Fair Lending data support. Using SQL and Python, this role handles ad hoc data requests, performs root cause analyses, and supports compliance issue tracking and remediation. In addition to the general requirements listed below in the What You Bring section, this role is best suited for someone who can proactively manage multiple issue investigations and ad hoc requests while maintaining a strong data quality and controls mindset. Loss Mitigation Analytics The Loss Mitigation Analytics team’s purpose is to help reduce charge off losses and delinquencies in our auto loan portfolio through data-driven actionable insights and recommendations This team analyzes effectiveness and efficiency of collections treatment strategies and identifies the drivers of credit losses by looking at customer behavior, customer segmentation, market conditions, strategies, processes, etc. In addition to the general requirements listed below in the What You Bring section, this specific Analyst role is ideal for someone who is proficient in both SQL and Python, and works comfortably in white space taking business questions and forming them into a structured analysis

Requirements

Bachelor’s degree or higher in Statistics, Finance, Accounting, Math, Economics, Engineering, Analytics, or similar quantitative STEM field.
1+ year of equivalent and relevant work experience.
Demonstrated relevant experience coding in SQL (certain Analytics teams also use Python). Coding testing will be conducted in the interview process.
Experience with Excel and PowerPoint
Experience using creative and quantitative problem-solving skills with strengths in Data Acquisition, Data Manipulation, and Data Cleaning.
Basic statistics knowledge.
Experience presenting, including proposing strategic recommendations to management and clearly articulating technical concepts to non-technical audiences.
Experience collaborating with others as well as working independently while in a hybrid work environment.

Nice To Haves

MBA or advanced degree in Statistics, Finance, Accounting, Math, Economics, Engineering, Analytics, or similar quantitative STEM field.
Background in Auto Finance or Consumer Lending industries.
Intermediate to advanced statistics knowledge.

Responsibilities

Uncover business needs to properly frame your analysis.
Leverage coding skills to acquire and organize data.
Discover insights through data exploration, quantitative analysis, and creative problem solving.
Develop solutions to address the opportunities uncovered within your analysis.
Influence decision making through effective verbal presentation, written communication, and intuitive data visualizations to management
Coordinate with stakeholders to help implement, monitor, and measure recommended actions.
Build relationships with key stakeholders across Toyota such as Sales, Marketing, Servicing, Insurance, Risk, Technology, Legal/Compliance, Finance, Treasury, Commercial Lending, etc.
Continuously improve your analytical, technical, communication, and people skills through offered training and on-the-job experience to prepare for advancement into analytical leadership roles.
Developing an understanding for your business area by developing your knowledge of its strategies, processes, policies, and data.

Benefits

A work environment built on teamwork, flexibility, and respect
Professional growth and development programs to help advance your career, as well as tuition reimbursement
Team Member Vehicle Purchase Discount
Toyota Team Member Lease Vehicle Program (if applicable)
Comprehensive health care and wellness plans for your entire family
Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute (if applicable)
Paid holidays and paid time off
Referral services related to prenatal services, adoption, childcare, schools and more
Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)
Relocation assistance (if applicable)