Analyst, Analytics & Metrics
About The Position
The Global Statistics / Quarterly Mastercard Reporting (“QMR”) group is responsible for the collection, analysis and reporting of Mastercard’s operational performance, inclusive of providing thought leadership to continuously evolve Mastercard’s internal and external reporting of key metrics. The QMR group is responsible for the collecting and validating data in an accurate and timely manner while adhering to tight timelines, performing various procedural controls and maintaining high standards for data integrity. As a core member of the QMR team you will participate fully in all QMR “Close” activities and assist in operational process management, development and improvement, including analysis of existing needs.
Requirements
- Self-starter and fast learner who thrives under tight timelines.
- Intellectually curious and driving issues to the root cause.
- Ability to organize and prioritize workload while handling multiple business tasks.
- Strong analytical skills and attention to detail, with an ability to create and present persuasive analysis.
- Excellent customer service and communication skills, both written and oral.
- Excellent PC skills including Excel, Microsoft Word and Outlook, as well as the ability to quickly learn internal applications.
Nice To Haves
- FP&A experience is preferred.
- Experience with change management / delivering process change in an operational environment.
- Six Sigma certifications a plus.
- Strong organizational and problem-solving skills with great attention to detail.
Responsibilities
- Support collection, validation, and reporting of quarterly operational reported data.
- Leverage analytics to analyze customer reported data to ensure no revenue leakage.
- Provide analytical research across QMR and switched activity for management discussions.
- Deliver advanced, detailed, persuasive customer performance data analytics.
- Support projects related to all operational metrics/drivers and associated revenue.
- Effectively communicate inquiries with customer to quickly resolve open issues.
- Provide customer support and training related to QMR topics to both internal and external customers.
- Clear and concise documentation with internal systems for tracking inquiries
- Support quarterly QMR business update to regional finance teams.
- Key contributor for developing and testing system enhancements/process improvements.
Benefits
- insurance (including medical, prescription drug, dental, vision, disability, life insurance)
- flexible spending account and health savings account
- 16 weeks of new parent leave
- up to 20 days of bereavement leave
- 80 hours of Paid Sick and Safe Time
- 25 days of vacation time
- 5 personal days
- 10 annual paid U.S. observed holidays
- 401k with a best-in-class company match
- deferred compensation for eligible roles
- fitness reimbursement or on-site fitness facilities
- eligibility for tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
