Analyst, Agent Performance & Learning Innovation

NRG • Princeton, NJ

8d • $60,000 - $80,000 • Hybrid

About The Position

NRG is seeking a collaborative, detail-oriented, and technology-curious analyst to support the Agent Performance & Learning Innovation team. The role helps execute agent onboarding, continued learning, compliance reinforcement, and performance support activities across sales channels in the East Energy Region. Working under team leadership, the Analyst supports intake, documentation, prioritization, and coordination of training needs, helping translate quality findings, compliance updates, operational changes, and sales performance trends into training requests and learning resources.

The Analyst partners with Sales Quality, Sales Operations, channel leaders, compliance, legal, IT, and vendors to deliver learning materials, maintain training records, assist with LMS administration, and help provide agents with accurate development resources. The position is hybrid and exempt; additional hours may be needed for business needs or special projects. Physical requirements are listed as none.

Requirements

• High school diploma or GED equivalent.
• 1–2 years of work experience in learning and development, training coordination, sales operations, quality, compliance, customer operations, administration, project coordination, or a related function.
• Ability to organize information, document requirements, track follow-ups, and support multiple workstreams with guidance.
• Strong attention to detail and ability to maintain organized documentation, trackers, intake records, and training materials.
• Ability to follow defined processes, ask clarifying questions, and escalate issues or risks appropriately.
• Strong written and verbal communication skills, including summarizing needs, documenting requirements, and preparing clear stakeholder updates.
• Comfort learning new tools, systems, AI capabilities, LMS features, and reporting processes.
• Ability to translate feedback, findings, and process changes into clear inputs for training updates with guidance from leadership and subject matter experts.
• Strong coordination, prioritization, follow-through, and time management skills.
• Ability to work in a fast-paced environment while maintaining accuracy, professionalism, and compliance discipline.
• Curiosity, adaptability, collaboration, energy, motivation, enthusiasm, and integrity.
• Ability to work independently on assigned tasks while collaborating closely with team members and cross-functional partners.

Nice To Haves

• Associate’s or bachelor’s degree in Business, Communications, Education, Learning and Development, Instructional Design, Marketing, Analytics, Technology, or a related field.
• Experience supporting training programs, LMS administration, content coordination, project tracking, reporting, or stakeholder communications.
• Exposure to sales channels, contact centers, vendor operations, retail energy, regulated environments, compliance training, or quality programs.
• Comfort using Microsoft Office, Excel, Word, PowerPoint, Outlook, Teams, SharePoint, and collaboration tools.
• Experience with Power BI, learning analytics, LMS reporting, AI tools, or content development tools.
• Interest in adult learning, coaching, micro-learning, role-play, performance reinforcement, and AI-enabled learning solutions.
• Retail energy experience.

Responsibilities

• Support execution of onboarding curriculum, channel-specific learning pathways, and continued learning activities for agents across supported sales channels.
• Intake new training requests and document business needs, source inputs, impacted channels, timing, audience, and required approvals.
• Review QA findings, complaints, compliance updates, policy and operational changes, and sales performance trends to help identify training opportunities.
• Coordinate with Sales Quality, Sales Operations, channel leaders, compliance, legal, IT, and vendors to gather information for developing or updating learning materials.
• Assist with creating, editing, and maintaining training materials, job aids, knowledge checks, micro-learning modules, process guides, and coaching resources.
• Use approved AI tools, templates, and content standards to help draft or refresh training content under the guidance of team leadership and subject matter experts.
• Support LMS administration, including course setup, assignment tracking, completion monitoring, learner communications, reporting, and basic troubleshooting.
• Maintain training documentation, version control, intake logs, content inventories, approval records, and learning calendars.
• Assist with compliance training deployment, certification tracking, policy change communications, and knowledge validation activities.
• Support AI-enabled role-play, coaching, or practice tools by preparing scenarios, uploading content, reviewing outputs, and coordinating user testing or feedback.
• Prepare basic reports and summaries on training completion, certification status, learner participation, coaching activity, knowledge checks, and open training requests.
• Monitor training feedback, learner questions, and stakeholder input to identify opportunities for clarification, reinforcement, or module updates.
• Coordinate meetings, follow-ups, timelines, and action items related to training development, LMS updates, vendor support, and learning deployment.
• Provide responsive support to internal stakeholders and help ensure learning deliverables are accurate, timely, organized, and aligned with business requirements.
• Coordinate cross-functional initiatives, timelines, and project tracking.
• Manage competing priorities across operational needs, strategic initiatives, stakeholder requests, and project deadlines while maintaining accuracy and responsiveness.
• Perform other duties as assigned.

Benefits

• Competitive total compensation package, including annual incentive and/or commission.
• Stock Purchase Plan.
• Benefits beginning on the first day of employment, including medical, dental, vision, life insurance, short-term disability, and a wellness program.
• Company-paid life insurance and disability insurance.
• 401(k) plan.
• Generous Flexible Time Off plan and 8 company holidays.
• Discounts, including electricity discounts on NRG brands.
• Potential eligibility for annual bonus, short- and long-term incentives, and program-specific awards.
• Flexible spending accounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED