Analyst 1, CyberTipline

National Center for Missing & Exploited Children•Lake Park, FL

About The Position

The Analyst 1, CyberTipline provides analysis and case-related support for CyberTipline reports, with a strong emphasis on communicating with survivors, child victims, caregivers, and other people involved. The role uses a victim-centric approach and requires empathy and support when communicating with survivors and their families. CyberTipline reports may include graphic child sexual abuse material or links to such material, as well as text describing child sexual exploitation. The position requires the ability to handle exposure to sensitive content and a background working with survivors of severe forms of exploitation. The Analyst researches and processes reports, supports victims and survivors, works with law enforcement and other NCMEC staff, and helps improve reporting and referral services. The position reports to the Program Manager of CyberTipline and may work under a team leader. It is not supervisory. The role involves daily contact with victims and survivors and frequent contact with caregivers, reporting persons, law enforcement, community outreach groups, Electronic Service Providers, and others. Basic hours are Monday through Friday, 9:00 a.m. to 5:30 p.m., with rotating evening and Saturday shifts. Flexible hours, including holidays, on-call availability, and after-hours and weekend response are required. Local travel for presentations and occasional out-of-state travel for training are required.

Requirements

BA or BS in Criminal Justice, Computer Science, or a related discipline; an equivalent combination of education and experience may be substituted.
Excellent customer service skills.
Ability to respond quickly and calmly and maintain composure in alarming situations.
Ability to handle highly sensitive material and information while maintaining its integrity and confidentiality.
Strong verbal and written communication, organizational, and interpersonal skills.
Ability to prioritize multiple tasks.
Strong attention to detail.
Ability to maintain a high workload while balancing CyberTipline report processing, technical assistance requests, and ongoing projects.
Ability to consistently maintain high standards for the quality and quantity of ECD work products.
Strong computer skills, including use of the MS Office Suite.
Strong Internet skills, including familiarity with search engines, social media, Usenet newsgroups, email, online gaming, and photo-sharing or hosting platforms.
Familiarity with Internet tools used for background research on CyberTipline reports, such as search engines, DNS lookups, WHOIS, traceroutes, and similar applications.
Adaptability, flexibility, and ability to work as part of a team or independently.
Ability to work flexible hours, including holidays, and provide on-call, after-hours, and weekend response.
Ability to travel locally for presentations and occasionally out of state for training.

Nice To Haves

At least two years of work and/or internship experience is preferred, especially in victim advocacy.

Responsibilities

Conduct background research on CyberTipline leads using internal and external information sources to help reduce child sexual exploitation.
Review and process child sexual exploitation reports received by NCMEC’s CyberTipline or generated by the Exploited Children Division, following established guidelines and making reports available to law enforcement per ECD policy.
Improve the CyberTipline public reporting experience, especially for potential survivors and victims, including leading client-tracking and referral efforts to the Family Advocacy Division.
Process specialized reports involving victim and survivor issues, gathering information from and providing support and resources to reporting persons and child victims by phone and email.
Provide case-by-case assistance to survivors as part of NCMEC’s mission to serve victims and families.
Work with law enforcement, particularly Internet Crimes Against Children task forces, to streamline and improve resources for victims and survivors of child sexual exploitation.
Collaborate with relevant NCMEC staff on projects and cases involving exploited child victims.
Support efforts to notify Electronic Service Providers of apparent child pornography content, monitor CSAM webpages to document timely content removal, and keep NCMEC website instructions for reporting CSAM to companies up to date.
Monitor and ensure appropriate service delivery for ECD aspects of family and survivor support email accounts.
Promote coordination between CVIP and the CyberTipline on survivor service-related matters.
Respond to written and verbal requests for technical assistance and information from law enforcement and other NCMEC divisions, including answering general phone lines.
Monitor and maintain electronic files for CyberTipline reports and cases.
Review child sexual abuse material submitted by Electronic Service Providers for identified children, content and context tagging, victim identification efforts, and survivor-services assistance.
After certification in CyberTipline report processing and technical assistance requests, maintain a pace and quality comparable to other CyberTipline Analysts.
Conduct NCMEC tours for visiting law enforcement and other guests to promote awareness of the CyberTipline and efforts to counter child sexual exploitation.
Attend internal and external training as needed.
Process technical requests for information and assistance in a timely manner.
Assist in developing educational training materials for presentation to law enforcement and the public.
Perform other duties as assigned.
Promote loyalty to NCMEC and the cause of protecting children worldwide, maintain a professional image, and follow applicable regulations, policies, procedures, instructions, and ECD mission and values.
Communicate courteously and professionally with coworkers, NCMEC management, the public, law enforcement officials, and other agencies; respond promptly to telephone calls and correspondence.