Analyst 1, CyberTipline

National Center for Missing & Exploited Children•Alexandria, VA

4d•$55,000 - $63,000

About The Position

The Analyst 1, CyberTipline provides analysis and case-related support for CyberTipline reports, with particular emphasis on communicating with survivors, child victims, caregivers, and other individuals. The role requires a victim-centric, empathetic approach and the ability to handle exposure to sensitive material, including graphic child sexual abuse material (CSAM) and descriptions of child sexual exploitation. The analyst researches and processes reports, supports victims and survivors through phone calls and email, coordinates referrals and resources, and works with law enforcement, Electronic Service Providers, and NCMEC colleagues. The position also contributes to technical assistance, public awareness, training materials, and efforts to improve reporting and survivor-support services. Basic hours are Monday through Friday, 9:00 a.m. to 5:30 p.m., with rotating evening and Saturday shifts. Flexible hours, including holidays, on-call availability, and after-hours and weekend response are required. Local travel for presentations and occasional out-of-state travel for training may be required. The position reports to the Program Manager of CyberTipline and may work under a team leader; it is not supervisory.

Requirements

Bachelor of Arts or Bachelor of Science in Criminal Justice, Computer Science, or a related discipline; an equivalent combination of education and experience may be substituted.
Excellent customer service skills.
Ability to respond quickly and calmly and maintain composure in alarming situations.
Ability to handle highly sensitive material and information while maintaining its integrity and confidentiality.
Strong verbal and written communication, organizational, and interpersonal skills.
Ability to prioritize multiple tasks and maintain strong attention to detail.
Ability to manage a high workload while balancing report processing, technical assistance requests, and ongoing projects.
Ability to consistently maintain high standards of quality and quantity in work products.
Strong computer skills, including use of Microsoft Office Suite.
Strong Internet skills and familiarity with search engines, social media, Usenet newsgroups, email, online gaming, and photo-sharing or hosting platforms.
Familiarity with Internet tools for background research, such as search engines, DNS lookups, WHOIS, and traceroutes or similar applications.
Adaptability, flexibility, and ability to work independently or as part of a team.
Ability to work flexible hours, including holidays, rotating evening and Saturday shifts, and on-call, after-hours, and weekend response.
Ability to handle exposure to sensitive content and communicate with victims and survivors using empathy and a victim-centric approach.

Nice To Haves

At least two years of work and/or internship experience is preferred, especially in victim advocacy.

Responsibilities

Conduct background research on CyberTipline leads using internal and external information sources to help reduce child sexual exploitation.
Review and process child sexual exploitation reports received by the CyberTipline or generated by the Exploited Children Division, following established guidelines and making reports available to law enforcement under division policy.
Improve the CyberTipline public reporting experience, particularly for survivors and victims, including client tracking and referrals to the Family Advocacy Division.
Process reports involving victim and survivor issues, gathering information from and providing support and resources to reporting people and child victims by phone and email.
Provide case-by-case assistance to survivors and families as part of NCMEC’s mission.
Work with law enforcement, particularly Internet Crimes Against Children task forces, to improve resources for victims and survivors.
Collaborate with NCMEC staff on projects and cases involving exploited children.
Support efforts to notify Electronic Service Providers of apparent CSAM, monitor webpages for content removal, and keep NCMEC’s company-notification instructions up to date.
Monitor service delivery for the Exploited Children Division’s family and survivor support email accounts.
Coordinate survivor-service-related work between CVIP and the CyberTipline.
Respond to written and verbal technical assistance and information requests from law enforcement and other NCMEC divisions, including answering general phone lines.
Maintain electronic files on CyberTipline reports and cases.
Review CSAM submitted by Electronic Service Providers for identified children, content and context tagging, victim identification efforts, and survivor-service assistance.
After certification in CyberTipline report processing and technical assistance requests, maintain pace and quality comparable to other CyberTipline Analysts.
Conduct NCMEC tours for visiting law enforcement and other guests to promote awareness of the CyberTipline and efforts to counter child sexual exploitation.
Attend internal and external training as needed.
Process technical requests for information and assistance in a timely manner.
Assist in developing educational training materials for law enforcement and the public.
Promote NCMEC’s mission to protect children, maintain a professional image, follow applicable policies and procedures, communicate courteously and professionally, and respond promptly to calls and correspondence.
Perform other duties as assigned.