Amusement Sales Associate - Dollywood Theme Park - Full Time Seasonal

All Career•Pigeon Forge, TN

7d•Onsite

About The Position

We want to work alongside someone who acts as an extension of our mission, values, and culture. The ideal Amusement Sales Associate will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

Requirements

Must be a minimum of 16 years of age
Minimum 6 months of sales experience is required
Minimum 6 months of customer service experience is required
Minimum one (1) year of experience working in a team environment, highly preferred
Basic computer skills
Offers of employment are contingent upon satisfactory completion of onboarding process which includes background screening and pre-employment drug screening
Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in their work
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must be committed to continuous improvement
Must have professional appearance with good personal hygiene
Must promote and support a “team” work environment by cooperating and helping co-workers
Must adapt to changes easily
Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Must reflect Dollywood’s core values through the lens of dignity and respect
Able to display and live out Lead with Love Qualities, strongly rooted in the Dollywood Company culture, by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable
Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees
Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Able to be productive in a fast-paced environment
Able to be flexible to handle frequent changes in priorities
Able to add, subtract, multiply and divide with accuracy
Able to comprehend instructions and retain information
Able to communicate effectively with Guests and Hosts using approved communication methods

Nice To Haves

Minimum one (1) year of experience working in a team environment

Responsibilities

Assists the Sales lead in the daily operation of Games and Amusements by picking up and maintaining necessary sales funds, tickets, forms, and keys
Completes assigned opening and closing procedures and ensure the operational readiness of any assigned areas
Describes different sales packages to guests and demonstrate proficient selling skills
Operates a point of sale register including sales, refunds, transfers, and reporting
Actively participates in the success of the Games and Amusements team through teamwork, service, and respect for others
Assists in regular inventories and cycle counts for various tickets and merchandise
Supports the management of stock levels and merchandising of any assigned locations
Assists in the maintenance and daily operation of any assigned location by ensuring cleanliness and display preparation functions are up to company standards
Demonstrates an ability to maintain dependable work attendance and flexibility with assigned work schedules
Assists the immediate leadership by communicating any needed product, equipment, supplies, and helping to reduce waste
Adheres to all Amusements safety guidelines and report any safety issues to the immediate leadership
Protects the privacy, safety, and security of our guests and coworkers by completing PCI compliance and other required training
Must be willing to have fun and create a fun and friendly environment for others