Rentals Team Member - Dollywood Theme Park - Part Time Seasonal

The Dollywood Company•Pigeon Forge, TN

1d•Onsite

About The Position

The Rental Sales Team Member is responsible for all aspects of rentals including strollers, ECV’s, wheelchairs, lockers, etc. This includes safety, friendliness, cleanliness and line speed within assigned areas to support the Merchandise division.

Requirements

Must be at least 16 years of age
Must know the safety critical standards
Ability to use basic math skills to add, subtract, multiply, and divide
Must be able to operate a cash register, phone equipment, credit card machine, receipt printer, and calculator
Must be able to pass a basic math test
Excellent verbal communicator – accurate, consistent, and detailed
Offers of employment are contingent upon satisfactory completion of onboarding process which includes background screening and pre-employment drug screening

Nice To Haves

Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work.
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must have professional appearance with good personal hygiene
Must be productive in a fast-paced environment
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Able to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goals
Able to comprehend instructions and retain information
Able to perform duties consistent with creating a safe and secure environment for hosts and guests
Able to be flexible to handle frequent changes in priorities
Able to speak clearly to operate a two-way radio
Must be able to communicate effectively with Guests and Hosts using approved communication methods

Responsibilities

Greet guests and initiate friendly interaction
Provide Guest excellence which exceeds expectations, answer questions, and provide park information
Effectively perform the duties of rental sales of ECVs, Wheelchairs, Strollers, Lockers to include all sales functions, rental agreements, refunds, and exchanges
Retrieve daily online sales report and reserve rental equipment
Verbally instruct Guests on ECV operational instructions
Assist in the daily operation of morning set-up to include pulling the rental equipment for display, clipboards with rental agreements, and having on hand disability guides
Effectively perform cash handling procedures for the daily locker rentals and key deposits
Assist in the evening maintenance of the rental equipment to include cleaning and stacking strollers
Maintain a sense of urgency towards the area of operation to reduce the guest wait time
Maintain a dependable work attendance and flexibility with assigned work schedules
Attend all required training and meetings
Complete required paperwork in a timely manner
Always maintain confidentiality
Follow all safety standards to include reporting any violation of standards