Parking Ambassador - [S] Dollywood Theme Park - Part Time Seasonal

All Career•Pigeon Forge, TN

17h•Onsite

About The Position

Parking Ambassadors are responsible for ensuring Dollywood’s guests have a seamless and welcoming experience into the parking lots of both Dollywood and Dollywood’s Splash Country by directing cars into the appropriate parking lots, validating purchases of premium parking types, maintaining the cleanliness of parking areas, and assisting with the Tram loading process. Summary of Essential Functions and Responsibilities Greets Guests and initiates friendly interaction Provides Guest excellence, which exceeds expectations Effectively uses empowerment to ensure Dollywood’s 100% Satisfaction Guarantee policy is implemented Reacts calmly and quickly in stressful/emergency situations Physically assists Guests throughout the area as required Effectively performs in the role of Parking Facilitator to include (but not limited to): Consistently observes areas of responsibility to ensure smooth flow of traffic Maintains a high level of attention to detail, ensuring areas of responsibility are clear of debris, appealing, and professional appearance Assists in the placement of cones, barricades and directional signage throughout the parking lots as designated by PIC’s Directs traffic into designated parking lots safely and efficiently by using clear/concise hand signals as outlined in Standard Operating Procedures Completes daily written reports and turn in any necessary paperwork to Parking PIC Maintains a sense of urgency toward area of operation to reduce Guest wait time Assists with other areas in parking as needed/requested by Management Wears and maintains a themed costume issued by Dollywood Operates vehicles/work each position in all weather conditions Performs special projects as directed by Management Attends all required Training Classes and Meetings Complies with safety and security directives, policies and procedures to ensure Hosts/Guests safety at all times Maintains confidentiality at all times Follows all safety standards to include reporting any violation of standards Management reserves the right to change and/or add to these duties at any time

Requirements

Must be at least 16 years of age
Basic computer skills
Must have less than three (3) traffic violations on record in the last three (3) years
Must not have a DUI conviction in the past 15 years on record
Applicants for positions that involve driving Guests or Hosts must pass a post-offer vision test that complies with DOT requirements
Ability to safely operate company vehicles according to company policy.
Must have valid driver’s license, proof of auto liability insurance and acceptable motor vehicle driving record
Able to project Dollywood’s image by being genuinely friendly and caring and by taking pride in their work
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must display and live out our Lead with Love qualities by being: patient, kind, trusting, unselfish, truthful, forgiving, and dedicated
Must be willing to constantly improve
Must have professional appearance with good personal hygiene
Friendly, outgoing, polite, courteous, honest, dependable, mature, positive attitude and good judgment to make sound decisions
Must promote and support a “team” work environment by cooperating and helping co-workers
Must adapt to changes easily
Must tolerate a fast-paced environment
Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines
Must be alert and attentive
Must be able to communicate effectively with Guests and Hosts using approved methods of communication
Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees
Able to comprehend instructions and retain information
Able to learn additional ticketing system functions
Ability to move about and react quickly in emergency situations
Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Able to operate a fire extinguisher
Able to tolerate detergents and chemicals
Able to be flexible to handle frequent changes in priorities
Above average attention to detail and accuracy of information
Lifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs. utilizing company’s safety guidelines for safe lifting
Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfaces
Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoors
Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved methods
Able to sit, stand or walk for long/short periods of time
Able to work in a small, confined area
Able to push and/or pull
Able to bend at the waist and knees for long periods of time
Must have manual dexterity necessary to complete all job duties

Responsibilities

Greets Guests and initiates friendly interaction
Provides Guest excellence, which exceeds expectations
Effectively uses empowerment to ensure Dollywood’s 100% Satisfaction Guarantee policy is implemented
Reacts calmly and quickly in stressful/emergency situations
Physically assists Guests throughout the area as required
Consistently observes areas of responsibility to ensure smooth flow of traffic
Maintains a high level of attention to detail, ensuring areas of responsibility are clear of debris, appealing, and professional appearance
Assists in the placement of cones, barricades and directional signage throughout the parking lots as designated by PIC’s
Directs traffic into designated parking lots safely and efficiently by using clear/concise hand signals as outlined in Standard Operating Procedures
Completes daily written reports and turn in any necessary paperwork to Parking PIC
Maintains a sense of urgency toward area of operation to reduce Guest wait time
Assists with other areas in parking as needed/requested by Management
Wears and maintains a themed costume issued by Dollywood
Operates vehicles/work each position in all weather conditions
Performs special projects as directed by Management
Attends all required Training Classes and Meetings
Complies with safety and security directives, policies and procedures to ensure Hosts/Guests safety at all times
Maintains confidentiality at all times
Follows all safety standards to include reporting any violation of standards