Amusement (Arcade) Supervisor

Round One Entertainment•Santa Ana, CA

3d•Onsite

About The Position

The Amusement Supervisor is responsible for supporting the Amusement Manager and/or General Manager in the supervision and management of the Amusement (Arcade) Department. This role requires open availability, especially nights and weekends, and applicants must be at least 21 years or older as management will handle and serve alcohol.

Requirements

High School Diploma or GED
Open availability, especially nights and weekends
Must be at least 21 years or older
2-3 years retail management experience, preferably in the entertainment / retail / hospitality industries.

Responsibilities

Provide excellent customer service and satisfaction by being constantly visible and readily accessible to our customers.
Explains game operation or rules to customers, and responds to customer complaints of machine glitch through troubleshooting.
Assists Amusement Manager and/or General Manager in planning and preparing work schedules, and assignments of employees to specific duties.
Ensure all store amusement employees are properly trained.
Achieve departmental sales goals.
Be on the floor to provide personal sales support.
Conducts tills checks, refunds, credit and ticket adjustments in accordance with the company policy.
Supervise department employees to ensure they are in compliance with established operational practices and policies.
Conducts opening and closing department procedures.
Control payout ratios of crane operations by remaining highly attentive to pay out numbers and customer volume.
Assist Amusement Manager and/or General Manager in monitoring store inventory levels on a daily basis.
Cross trained in other departments for assistance.