Midway Arcade Supervisor - Excalibur

MGM Resorts International • Cary, NC

2d • Onsite

About The Position

Join our vibrant team at MGM Resorts as a Midway Arcade Supervisor, where you'll lead a dynamic arcade environment dedicated to delivering fun and excitement for our guests. In this hands-on role, you will oversee daily operations, manage staff, and ensure that our arcade maintains the highest standards of service and guest satisfaction.

Requirements

• 1+ years of prior relevant experience working in a similar resort setting required
• Work varied shifts, to include weekends and holidays required
• Must be 16 years old or older required

Nice To Haves

• Customer Service experience preferred
• Experience with midway games preferred

Responsibilities

• Supervise and evaluate Midway employees
• Observe game area for irregular conduct by operators or guests
• Provide excellent customer service; handle guest and employee concerns and complaints
• Maintain daily sign-in sheet and log personnel hours daily
• Maintain a clean and safe work environment
• Supervise and conduct comprehensive evaluations of all Max Flight operations, ensuring adherence to regulatory standards and operational excellence.

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed