AML/KYC Manager

Redmayne Bentley

1d•Hybrid

About The Position

The AML/KYC Manager undertakes a day-to-day management role within Redmayne Bentley’s Operations team, which acts as the first line of defence against financial crime. The role is responsible for maintaining high service standards and leading the KYC/AML team in delivering accurate, timely work and excellent client outcomes. The manager trains, coaches and develops team members, role-models the firm’s values, and collaborates with colleagues across the business. The manager oversees onboarding, periodic reviews and trigger-event work, including workload allocation, caseloads, service levels and KPIs. The role also involves quality assurance, control monitoring, escalation of high-risk or complex cases to the second-line Financial Crime team, and process improvements. The team is expected to prioritise customer care and operate in line with Consumer Duty expectations, regulatory requirements and branch network expectations. The role is 37.5 hours per week, Monday to Friday, 8:30 a.m. to 5:00 p.m. Hybrid working is available after one month, with up to two days working from home per week.

Requirements

Hold at least one of the following qualifications: CISI Level 3 Investment Operations Certificate, or ICA Advanced Certificate/Diploma in Anti-Money Laundering (AML); be committed to obtaining the other qualification within a maximum of two years.
Proven experience coaching and developing people, including providing clear, constructive feedback.
Strong operational background in KYC/AML processing within a first-line environment.
At least 3 years’ experience managing high-volume onboarding or review teams.
Solid understanding of CDD, EDD, PEP and sanctions screening, and document verification.
Strong analytical and problem-solving skills, including identifying root causes, assessing weaknesses and driving process improvements.
Client-focused approach to decision-making.
Ability to build strong relationships with other teams and stakeholders.
Excellent written and verbal communication skills.
Ability to lead by example and build a positive, high-performing team culture.
Resilience, adaptability, sound judgement, effective prioritisation and ability to deliver high-quality outputs under critical deadlines.
Strong risk and control mindset, maintaining robust controls and high delivery standards.

Responsibilities

Manage the daily operations of the KYC/AML team handling onboarding, periodic reviews and trigger events.
Monitor workloads to ensure customer files are completed accurately in line with policy, procedures and risk appetite.
Allocate work, monitor caseloads, and ensure service-level agreements and key performance indicators are achieved.
Coach and evaluate team members, address challenges proactively, and provide clear guidance.
Create a supportive, energised team environment focused on shared success.
Support team members’ personal and professional development.
Perform or oversee quality checks on KYC files for accuracy, completeness and consistency.
Identify and escalate high-risk or complex cases, including PEPs, sanctions hits and adverse media, to the second-line Financial Crime team.
Act as the first point of escalation for analysts and provide decision-making guidance.
Monitor trends in errors, defects and control gaps, and implement improvements.
Promote excellent client outcomes and ensure the team prioritises customer care in line with Consumer Duty expectations.
Ensure the team meets service standards aligned with regulatory requirements and branch network expectations.