AML Detection Quality Control Manager
About The Position
The AML Detection Quality Control (AMLD QC) Manager leads the quality control program supporting AML Detection within Financial Crimes Risk Management (FCRM). The role ensures AML alert reviews are evaluated consistently and independently for compliance with internal procedures, regulatory expectations, risk-based decisioning standards, and quality requirements. The manager oversees Quality Control Analysts who review AML Detection alert dispositions, identify quality trends, provide feedback to management, and promote consistent application of AML monitoring procedures. Acting as an independent control function and key partner to AML Detection leadership and other stakeholders, the manager strengthens control effectiveness and operational performance. Responsibilities include employee development, production management, quality reporting, procedure ownership, process improvements, audit support, and escalation management. The position is hybrid, with three days in the Buffalo or Cleveland area. The base salary range is $96,000 to $181,000 annually, with eligibility for incentive compensation. KeyCorp describes its workspace approach as prioritizing in-office presence while providing flexible options where work can be performed effectively in a mobile environment.
Requirements
- Bachelor's degree or equivalent work experience.
- Five or more years of experience in AML (Detections or Investigations).
- Two or more years of leadership, supervisory, or team lead experience.
- Demonstrated knowledge of the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), suspicious activity detection, transaction monitoring, and financial crimes risk management.
- Strong written and verbal communication skills.
- Strong analytical and problem-solving abilities.
- Ability to influence stakeholders across multiple departments.
- Experience interpreting policies, procedures, and regulatory expectations.
- Proficiency with reporting tools, Microsoft Office applications, and case management systems.
Nice To Haves
- Prior experience managing or supporting a QC or QA function.
- Experience working within Financial Crimes Risk Management or a similar environment.
- Relevant certifications, such as Certified Anti Money Laundering Specialist (CAMS) or Certified Financial Crimes Investigator (CFCS).
Responsibilities
- Lead, coach, and develop a team of AML Detection Quality Control Analysts, including performance management, employee engagement, cross-training, and career development.
- Manage daily AMLD QC operations to ensure alert disposition reviews are completed timely and consistently, in accordance with established procedures, quality standards, and sampling methodology.
- Oversee review quality, scorecard administration, feedback, and validation of analytical accuracy, documentation quality, procedural adherence, and escalation decisions.
- Identify quality trends, recurring deficiencies, systemic issues, and emerging risks; develop action plans and escalate significant concerns to leadership as appropriate.
- Serve as an independent control partner to AML Detection leadership, Risk, Compliance, Training, Quality Assurance, and other stakeholders to support consistent quality expectations and issue resolution.
- Develop and communicate quality reporting, scorecards, dashboards, trend analysis, staffing capacity insights, and executive-level updates to inform leadership decisions.
- Lead or support process improvements, procedure updates, technology changes, automation efforts, and change management activities that strengthen AMLD QC effectiveness.
- Support audits, compliance reviews, regulatory examinations, control documentation, issue remediation, and management responses related to AMLD QC activities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
