Alaska Marine Highway System Dispatcher (PCN 25N24015)

State of Alaska•Ketchikan, AK

9d•Onsite

About The Position

The Department of Transportation and Public Facilities (DOT&PF) Alaska Marine Highway System is seeking a highly motivated AMHS Dispatcher to join their team. As an AMHS Dispatcher, you will play a key role in keeping Alaska’s ferry system moving by coordinating crew assignments across Southeast and Southwest Alaska, matching qualified mariners to the right vessels, and responding quickly when schedules change or last-minute coverage is needed. You will balance crew qualifications, seniority, availability, travel, and contractual requirements while ensuring vessels remain safely and properly staffed. Additionally, you will coordinate travel, leave, payroll-related issues, and crew records while working closely with vessel employees, union representatives, and AMHS staff to keep operations running smoothly. Dispatchers work in a team-oriented, fast-paced environment, responsible for scheduling and dispatching licensed and unlicensed employees on vessels, assisting staff with various questions, and serving as a resource for collective bargaining agreements.

Requirements

Graduation from high school or the equivalent.
One year of advanced clerical experience equivalent to a Human Resource Assistant, Administrative Clerk 3 or Accounting Clerk 2 with the State of Alaska.
Leadership: Influences, motivates, and challenges others; adapts leadership styles to a variety of situations.
Compliance: Knowledge of procedures for assessing, evaluating, and monitoring programs or projects for compliance with Federal laws, regulations, and guidance.
Analytical Thinking/Problem Solving: Uses a logical, systematic, sequential approach to address problems or opportunities or manage a situation by drawing on one’s knowledge and experience base and calling on other references and resources as necessary.

Nice To Haves

One year of postsecondary education (32 semester hours or 48 quarter hours equal 1 year) from an accredited college or university in any field may substitute for the required experience.

Responsibilities

Coordinate crew assignments across Southeast and Southwest Alaska.
Match qualified mariners to the right vessels.
Respond quickly when schedules change or last-minute coverage is needed.
Balance crew qualifications, seniority, availability, travel, and contractual requirements while ensuring vessels remain safely and properly staffed.
Coordinate travel, leave, payroll-related issues, and crew records.
Work closely with vessel employees, union representatives, and AMHS staff to keep operations running smoothly.
Schedule and dispatch licensed and unlicensed employees on vessels.
Assist staff with various questions.
Serve as a resource for collective bargaining agreements.