Americas Operations & Product Manager

BP•Wayne, NJ

16h•Remote

About The Position

Castrol's Americas Operations & Product Manager will hold a dual mandate at the heart of our Thermal Management business — driving operational excellence across the full order-to-cash cycle while leading the end-to-end product lifecycle from strategic planning through market execution. Thermal Management is a strategically important, fast-growing business area for Castrol. With our advanced cooling fluid technology, we aim to transform the industry by driving the adoption of liquid cooling as a pathway to sustainable industrial operation. The successful candidate will serve as the primary bridge between sales, supply chain, product development, and go-to-market teams — ensuring that Castrol's data center fluid product lines are delivered efficiently, grow profitably, and continuously evolve to meet customer needs across the Americas. The Americas Operations & Product Manager will work closely with the Americas Market Development Director, Global Supply Chain (GSC) team, and Global Product Management to build robust commercial and operational processes. The role includes direct and dotted-line reporting relationships and will be expected to lead cross-functional project teams that span integration, offer development, and operational execution.

Requirements

Minimum 5 years of related experience managing large cross-functional initiatives in a B2B environment.
Proven experience in both product development and operations management, preferably within lubricants, fluids, or a related technical industry.
Demonstrated track record with business operations and supply chain management, including inventory, logistics, and order-to-cash processes.
Project Management & Agile Practices — ability to manage multiple medium-to-large-scale initiatives simultaneously.
Strong financial and performance management acumen, with demonstrated ability to assess customer profitability and market data.
Ability to operate with ambiguity, balance global standards with market needs, and drive decisions across multiple stakeholders.
Excellent decision-making and problem-solving skills, particularly in complex, fast-paced environments.
Strong partner relationship management and negotiation planning skills.
Outstanding communication, influencing, and stakeholder alignment skills across diverse, cross-functional teams.
Strong listening skills to understand stakeholder needs and translate them into actionable product and operational strategies in a matrixed organization.

Nice To Haves

Demonstrated expertise in category strategy, including customer and competitor dynamics.
Experience supporting and leading transformational programs with measurable success.

Responsibilities

Driving operational excellence across the full order-to-cash cycle.
Leading the end-to-end product lifecycle from strategic planning through market execution.
Ensuring Castrol's data center fluid product lines are delivered efficiently, grow profitably, and continuously evolve to meet customer needs across the Americas.
Building robust commercial and operational processes.
Leading cross-functional project teams that span integration, offer development, and operational execution.
Ensuring product changes are executed through agreed Castrol product lifecycle and change-management processes, including labels, regulatory and quality requirements.
Translating customer and business requirements into clear product briefs for Technology, Supply Chain, Pricing, Sales and Marketing colleagues.
Driving continuous improvement in product management processes and ways of working, with a focus on speed-to-market and reduced complexity.
Leading Sustainable Change Management — ability to guide organizations through significant operational and product transformations.
Identifying risks and issues quickly and driving timely resolution.