Americas Design Facilitation Lead – Sales & Business Development

Apple • Cupertino, CA

25d

About The Position

Imagine what you could do here. The people here at Apple don’t just create
products — they create the kind of wonder that’s revolutionized entire
industries. It’s the diversity of those people and their ideas that inspires the
innovation that runs through everything we do, from amazing technology to
industry-leading environmental efforts. Join Apple, and help us leave the world
better than we found it. Apple's WW Enterprise Sales organization generates the
revenue needed to fuel our ongoing development of products and services,
enriching the lives of hundreds of millions globally. As the Americas Design
Facilitation Lead, you are the ultimate storyteller and experience architect.
Your mission is to illustrate the "art of the possible" for our enterprise
customers. You will design and lead immersive workshops, build hands-on
demonstrations, and guide C-suite executives toward groundbreaking solutions
using the Apple platform. If you love solving complex business challenges,
possess an uncanny curiosity for how technology transforms organizations, and
can connect dots that others miss—we want you on our team.

Requirements

• Experience: 7+ years of relevant experience in design consulting, in-house design leadership, or a combination of both, backed by a Bachelor's degree in Design, Human-Computer Interaction (HCI), or equivalent.
• Executive Presence: Exceptional ability to compellingly present, influence, and facilitate strategic discussions with C-suite leaders and senior executives.
• Design Mastery: Deep fluency in structured design methods (journey mapping, service blueprinting, design thinking frameworks, prototyping) and the judgment to know when to apply them. Strong craft skills using tools like Figma and Adobe Creative Suite.
• Tech Translation: Exceptional communication skills with a unique talent for translating complex technical concepts and rationale into compelling narratives for non-design and non-technical audiences.
• Project Leadership: Proven track record of managing multiple partners, navigating competing priorities, and coordinating complex cross-functional teams to achieve common sales objectives.
• Curiosity & Passion: Extensive, hands-on experience evangelizing emerging technologies in a business context, driven by a continuous learning mindset.

Nice To Haves

• Experience working in an Executive Briefing Center, Customer Experience Center, top-tier Consulting firm, or similar high-profile customer engagement environment.
• A background in product marketing, technology consulting, technical evangelism, or enterprise solutions architecture.
• A profound, genuine passion for Apple’s ecosystem, corporate culture, and the role design plays in our customer experiences (beyond just personal use).
• Experience developing interactive content or immersive experiences that scale across different customer segments.
• A masterful storyteller who thrives in ambiguity, operates with a sense of urgency, and brings empathy and exceptional attention to detail to their work.

Responsibilities

• Design & Facilitate: Architect and lead high-impact design sprints, workshops, and immersive sessions with C-level executives to solve complex horizontal and vertical workflow challenges.
• Showcase the Magic: Innovate new ways to bring Apple technology to life. Create hands-on, interactive experiences that let enterprise customers touch, feel, and truly understand the transformative power of our ecosystem.
• Collaborate & Align: Partner deeply with Sales, Product Marketing, Business Markets, and Channel Interactive teams to translate customer needs into customized, scalable engagements that drive critical business outcomes.
• Evangelize Innovation: Champion design thinking methodologies internally and externally. Act as a trusted advisor and evangelist for Apple's platform technologies, roadmaps, and competitive landscape.
• Drive Strategy: Diagnose complex organizational challenges, facilitate alignment across large cross-functional teams, and guide stakeholders toward clear, well-reasoned decisions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees