Honor Bar Attendant, In room Dining (Winter 26/27)
About The Position
The Amenity Deliverer supports the execution of complimentary seasonal guest experiences, ensuring assigned amenity programs are properly set up, stocked, maintained, presented, and delivered according to established service and presentation standards. The role provides dedicated support for winter programming, including Winter Soft Drink and Snack Minibars, CandyLand, and the S'mores Program, while engaging with guests in a warm, professional, and personalized manner. This seasonal position provides dedicated coverage for winter guest programming and supports operational departments in remaining focused on their primary responsibilities. The position involves preparing and replenishing minibars for approximately 50 designated residences and suites, delivering amenities, maintaining CandyLand displays, and setting up and supporting the s'mores experience. The Amenity Deliverer works with Food & Beverage, Reservations, Housekeeping, Guest Services, and other resort departments to ensure seamless delivery of guest amenities.
Requirements
- High school diploma or equivalent.
- Strong organizational and time-management skills.
- Excellent interpersonal and communication skills.
- Detail-oriented, with a commitment to exceptional cleanliness and presentation standards.
- Comfortable working independently and managing multiple assigned tasks throughout the day.
- Able to safely handle, transport, stock, and organize products and supplies.
- Passion for hospitality and personalized guest experiences; integrity, accountability, and commitment to exceptional service.
- Available to work a flexible schedule during the winter season, including weekends, holidays, mornings, afternoons, and evenings, based on operational needs.
- Ability to follow established food-handling, sanitation, workplace safety, and fire-pit safety procedures.
- Able to walk and stand for varying periods; communicate with guests, supervisors, and subordinates; grasp, hold, sit, walk, perform repetitive motions, and bend over; and lift and carry up to 50 pounds.
Nice To Haves
- Previous hospitality, guest service, food and beverage, housekeeping, or luxury hotel experience is preferred.
- Warm, welcoming, and engaging personality; enjoys interacting with guests.
- Organized, dependable, and comfortable working independently while contributing to a team.
- Adaptable in a fast-paced luxury hospitality environment and responsive to changing guest and operational needs.
Responsibilities
- Execute daily setup, replenishment, presentation, and breakdown of assigned complimentary winter guest experiences.
- Prepare and replenish Winter Soft Drink and Snack Minibars for approximately 50 designated residences and suites based on daily traces and guest requests from Reservations.
- Coordinate daily amenity deliveries accurately, ensuring the correct products reach the appropriate guest accommodations.
- Maintain par levels and assist with inventory management, organization, receiving, and stocking of minibar products and amenity supplies.
- Keep minibar products and displays fresh, clean, organized, properly presented, and consistent with resort standards.
- Set up, present, monitor, and replenish CandyLand; engage with guests and maintain its displays, storage areas, and surrounding guest areas.
- Set up and break down the S'mores Program, stock and replenish ingredients and supplies, welcome guests, and facilitate a personalized experience.
- Monitor the designated fire pit area and follow resort safety procedures.
- Maintain cleanliness, organization, and visual presentation of amenity stations and storage and staging areas.
- Monitor inventory across assigned programs and communicate product and supply needs to leadership in a timely manner.
- Store, rotate, and handle products in accordance with applicable food safety and sanitation standards.
- Anticipate guest needs and offer proactive assistance to create authentic, personalized interactions.
- Communicate guest feedback, special requests, operational concerns, safety issues, and improvement opportunities to leadership.
- Collaborate with Food & Beverage, Reservations, Housekeeping, Guest Services, and other resort departments to execute guest amenities seamlessly.
- Uphold resort service and grooming standards, safety procedures, and workplace policies.
- Perform other duties as required.
Benefits
- DTO (Discretionary Time Off)
- Healthcare benefits
- Health Savings Account and Flexible Spending Accounts
- 401(k) retirement plan with company matching, fully vested, and loan option
- DailyPay opportunities
- Banking and Investing Program with preferred rewards, mortgage discount, and waived fees
- Fertility and family-forming assistance
- Parental leave pay differential
- Pet insurance
- Hotel discounts
- Free meals
- Fitness and wellness discounts
- LinkedIn Learning membership
- Community engagement through Hearts of (insert brand)/Hearts of Pendry
- Associate events throughout the year
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
