Amenity Attendant

Arch Amenities Group•San Francisco, CA

13d•Onsite

About The Position

The Amenity Attendant is responsible for the general supervision of the fitness center and amenity spaces, ensuring a clean, safe, and welcoming environment for all guests while delivering outstanding customer service and supporting all day-to-day amenity operations.

Requirements

High school diploma or equivalent required.
CPR and First Aid certifications preferred.
Experience with customer service, facility operations, reservations, retail sales, cash handling, or front desk operations preferred.
Previous experience in fitness, recreation, hospitality, wellness, or amenity operations preferred.
Strong interpersonal and communication skills with the ability to interact professionally with members, guests, residents, tenants, vendors, and staff.
Ability to provide exceptional customer service in a fast-paced environment.
Ability to maintain a professional, friendly, and service-oriented demeanor at all times.
Basic computer proficiency and the ability to learn reservation, access control, scheduling, and point-of-sale systems.
Ability to accurately process transactions, maintain records, and handle cash in accordance with company policies and procedures.
Strong organizational skills with attention to detail and follow-through.
Ability to prioritize multiple tasks and adapt to changing operational needs.
Ability to work independently and collaboratively as part of a team.
Ability to maintain a clean, safe, organized, and welcoming environment.
Ability to exercise sound judgment and maintain confidentiality when appropriate.
Ability to work a flexible schedule, including evenings, weekends, and holidays, based on operational needs.

Responsibilities

Set up, maintain, and clean all fitness equipment and facility areas.
Greet guests, explain available programs and activities, provide basic equipment orientation, and refer any training‑related questions to certified staff.
Monitor and oversee facility access and usage, support access‑control procedures, and ensure only authorized members and guests enter the space.
Manage reservations and scheduling for fitness amenities, programs, services, spa appointments, and personal training using approved systems.
Process payments accurately, including cash handling, POS transactions, member purchases, and daily reconciliation.
Maintain inventory levels of supplies and retail products; track usage, replenish stock, and communicate restocking needs to management.
Check equipment functionality, complete daily procedures and checklists, and report maintenance needs, work orders, incidents, or accidents to the Fitness Director
Respond to and resolve guest complaints promptly and professionally.
Maintain accurate member attendance records and support compliance with all rules and regulations.
Maintain staff communication logs and complete detailed shift handoffs to support operational continuity.
Assist with special events and programs, including setup, breakdown, custodial support, and equipment movement.
Tend to towel service for pool and fitness areas when applicable.
Attend required meetings and trainings; maintain punctuality and adhere to scheduled work hours, including evenings, weekends, and holidays.
Perform additional duties as assigned.