Ambulatory Supervisor - Outpatient Women's Services Clinic

Texas Children's Medical Center•Austin, TX

3d•Onsite

About The Position

The Ambulatory Supervisor for the Outpatient Women's Services Clinic in Austin, TX manages the daily operations of Ambulatory Service Representative functions at Texas Children's Hospital. The role supports patient access across clinical locations, delivers efficient and accurate collection of patient demographic and financial/coverage data, and provides expert or physician liaison support for clinic unlicensed functions and patients and families. The supervisor ensures staff are trained in all aspects of their jobs and that applicable state and federal patient-access laws are followed. The position oversees patient registration and related clinic operations, including scheduling, check-in and welcome desk activities, patient packets, insurance authorization, payment collection, and clinic flow. It coordinates staff, equipment, space, work assignments, and communication between clinical and non-clinical team members to meet service, quality, and efficiency goals. The supervisor also provides ongoing staff coaching and development and works with leadership to identify improvements to clinic processes.

Requirements

High school diploma or equivalent.
Two years of health care experience.
Associate's degree preferred.
Supervisory experience and/or emergency center registration experience preferred.

Nice To Haves

Associate's degree.
Supervisory experience.
Emergency center registration experience.

Responsibilities

Ensure staff complete daily patient registration procedures according to departmental processes and on time for each clinic day.
Minimize registration errors that send accounts to a re-work queue.
Ensure staff attempt to collect co-pays, deductibles, and out-of-pocket amounts before patients leave the clinic.
Monitor and, when necessary, complete quality audit reviews of a sample of clinic patients for each staff member.
Investigate and correct issues with cash drawers, charge entry, and other processes.
Create, change, and coordinate provider master schedules and templates for new and existing providers in partnership with the department.
Manage admission, scheduling, check-in and welcome desk, patient packets, registration, insurance authorization, payment collection, and clinic flow.
Ensure appropriate communication between non-clinical and clinical team members to promote efficient patient care.
Establish departmental clinic efficiency and quality goals in conjunction with the manager.
Align departmental resources with established efficiency and quality goals.
Track performance against efficiency and quality goals.
Communicate progress toward established goals to staff and the manager.
Coordinate staff, equipment, space, and work assignments to meet process performance targets and departmental customer-service expectations.
Provide ongoing training, coaching, and development to the Ambulatory Service Representative team to meet performance targets, collect accurate financial and demographic information, and provide high-quality customer service.
Assist in developing annual staff performance-management tools.
Work with the manager and assistant director to identify potential clinic-process improvements.
Accurately enter registration information into Epic.