Ambulatory Services Rep II - Outpatient Genetics Administration Clinic

Texas Children's Hospital•Houston, TX

About The Position

As an Ambulatory Services Representative II in the Outpatient Genetics Administration Clinic at The Medical Center, you will provide customer service as the first point of contact for patients, providers, and staff accessing virtual and in-person ambulatory clinics. You will coordinate registration, scheduling, check-in, and check-out, and help patients prepare for visits. The role also includes verifying insurance benefits, obtaining referrals and authorizations, collecting payments, and supporting efficient patient flow. Successful candidates must undergo respiratory fit testing in compliance with occupational health and safety standards.

Requirements

High school diploma or GED.
Two years of customer service experience, or two years of clerical, medical office, or business experience in a healthcare environment.

Responsibilities

Perform patient registration, obtain and verify demographic data, and ensure required patient forms are provided and completed.
Orient patients to virtual visits and help set up necessary technology when applicable.
Communicate with patients, staff, and providers about arrivals, delays, clinic processes, and appointment changes.
Schedule and confirm appointments; coordinate referrals and rescheduling; and communicate appointment details and preparation information to patients and families.
Verify insurance benefits, obtain authorizations, confirm insurance referrals, and follow up on pending precertifications and benefits through system work queues.
Collect appropriate upfront fees, refer patients with inadequate funding to the financial counselor, and serve as a clinic and family resource for managed care questions.
Enter, batch, and reconcile charges daily; prepare deposits; and complete closing procedures.
Investigate rejected charges, collaborate with Business Services to resolve denied charges, and work with leadership to help prevent future denials.
Interact with patients, families, and visitors professionally, promptly, age-appropriately, and sensitively; ensure interpreter services are available and use customer service recovery measures when needed.
Provide basic office support, follow up on missing medical records, and assist healthcare providers with clinical data management and administrative duties.
Participate in performance improvement activities, maintain departmental statistics and time and attendance records, and provide coverage as needed.
Support patient throughput in exam rooms, investigate prolonged wait times, and participate in clinic huddles to plan patient flow.