Ambulatory Supervisor General Surgery Clinic

WVU Medicine•Weirton, WV

4d•Onsite

About The Position

The Ambulatory Supervisor General Surgery Clinic supervises and coordinates activities and employees of an applicable ambulatory office. The role oversees patient-care-related activities and daily operations, supports staff performance and development, addresses complaints and workflow issues, and helps maintain patient satisfaction and operational efficiency. The supervisor may step into staffing as needed, participates in the annual budget process, and selects, hires, manages, and evaluates employees.

Requirements

High school diploma or equivalent.
Obtain Basic Life Support certification within 30 days of hire.
Three years of health care experience.
Ability to communicate effectively verbally and in writing.
Strong leadership and interpersonal skills.
Ability to assist patients and move equipment and supplies.
Ability to lift up to 60 pounds, push carts, and position patients; these activities occur less than 50% of work time.
May require bending and stretching.

Nice To Haves

Two years of experience in a healthcare management or supervisory position.

Responsibilities

Supervises and coordinates activities related to patient care within the ambulatory office.
Provides daily staff supervision to support prompt and courteous service to patients, visitors, physicians, and coworkers.
Monitors daily operations for adherence to administrative and departmental policies and procedures.
Coaches and counsels staff based on performance management principles.
Identifies employees’ ongoing continuing-education needs.
Keeps staff informed of processes, policies, and other changes through continuous communication.
Gathers statistics, completes reports, and performs duties as scheduled or requested.
Communicates daily operational status and workflow problems to the Manager or Director in a timely manner.
Handles patient, family, or staff complaints, investigates them, and recommends appropriate resolutions.
Coordinates resolution of problems with other departments.
Prioritizes and executes daily tasks to support productivity, accountability, and efficiency.
Maintains functional knowledge of operational areas and provides staffing coverage as needed.
Monitors patient satisfaction and reports issues to the Manager or Director.
Assists with the annual budget process.
Selects, hires, manages, and continuously evaluates employees.