Ambulatory Services Representative III

Boston Medical Center•Boston, MA

1d•Onsite

About The Position

The incumbent is responsible for coordinating all the functions and activities related to patient access including, but not limited to: operation room (O.R.) scheduling, front end customer service, patient registration, insurance/coverage verification, appointment scheduling, charge entry, and a variety of administrative duties in support of department (such as coordination of physician credentialing, handling forms, phones, filing, making appointments, photocopying, faxing, mailings, letters, reports, etc.)

Requirements

Bachelor’s degree plus 1 – 2 years relevant work experience OR Associates degree plus at least 3 years relevant experience OR HS/GED with 5+ years relevant experience.
Excellent English communication skills (oral and written).
Excellent interpersonal skills.
Demonstrated customer service skills.
Ability to use appropriate judgment, independent thinking and creativity when resolving customer issues.
Ability to maintain strict confidentiality of all personal/health sensitive information.
Ability to effectively handle challenging situations.
Ability to balance multiple priorities.
Strong computer skills.
Knowledge of Microsoft Office applications (MS Word, Excel, Access, PowerPoint).
Knowledge of web/internet.
Experience with standard hospital registration & billing systems or ability to learn such systems.

Responsibilities

Coordinating all patient access functions and activities.
Operation room (O.R.) scheduling.
Front end customer service.
Patient registration.
Insurance/coverage verification.
Appointment scheduling.
Charge entry.
Administrative duties in support of the department, such as coordination of physician credentialing, handling forms, phones, filing, making appointments, photocopying, faxing, mailings, letters, and reports.