Ambulatory Services Representative III

BMC Software•Boston, MA

2d•$25 - $30•Onsite

About The Position

The incumbent is responsible for coordinating all the functions and activities related to patient access including, but not limited to: operation room (O.R.) scheduling, front end customer service, patient registration, insurance/coverage verification, appointment scheduling, charge entry, and a variety of administrative duties in support of department (such as coordination of physician credentialing, handling forms, phones, filing, making appointments, photocopying, faxing, mailings, letters, reports, etc.)

Requirements

Excellent English communication skills (oral and written)
Excellent interpersonal skills
Demonstrated customer service skills
Ability to use appropriate judgment, independent thinking and creativity when resolving customer issues
Ability to maintain strict confidentiality of all personal/health sensitive information
Ability to effectively handle challenging situations
Ability to balance multiple priorities
Strong computer skills
Knowledge of Microsoft Office applications (MS Word, Excel, Access, PowerPoint)
Knowledge of web/internet
Experience with standard hospital registration & billing systems or ability to learn such systems

Responsibilities

Coordinate all functions and activities related to patient access
O.R. scheduling
Front end customer service
Patient registration
Insurance/coverage verification
Appointment scheduling
Charge entry
Administrative duties in support of the department (coordination of physician credentialing, handling forms, phones, filing, making appointments, photocopying, faxing, mailings, letters, reports, etc.)