Ambulatory Services Representative III - Cancer Care

BMC Software•Boston, MA

22h•$25 - $30•Onsite

About The Position

The incumbent is responsible for coordinating all the functions and activities related to patient access including, but not limited to: operation room (O.R.) scheduling, front end customer service, patient registration, insurance/coverage verification, appointment scheduling, charge entry, and a variety of administrative duties in support of department (such as coordination of physician credentialing, handling forms, phones, filing, making appointments, photocopying, faxing, mailings, letters, reports, etc.)

Requirements

Bachelor’s degree plus 1 – 2 years relevant work experience or Associates degree plus at least 3 years relevant experience or HS/GED with 5+ years relevant experience.
Excellent English communication skills (oral and written)
Excellent interpersonal skills
Demonstrated customer service skills, including the ability to use appropriate judgment, independent thinking and creativity when resolving customer issues.
Ability to maintain strict confidentiality of all personal/health sensitive information.
Ability to effectively handle challenging situations and to balance multiple priorities.
Strong computer skills and knowledge of Microsoft Office applications (MS Word, Excel, Access, PowerPoint) and web/internet is required.
Experience with standard hospital registration & billing systems or ability to learn such systems is also required.

Responsibilities

Coordinating all functions and activities related to patient access
O.R. scheduling
Front end customer service
Patient registration
Insurance/coverage verification
Appointment scheduling
Charge entry
Administrative duties in support of the department (e.g., physician credentialing, handling forms, phones, filing, making appointments, photocopying, faxing, mailings, letters, reports)