Ambulatory Safety, Security, and Emergency Management Manager

Medical University of South Carolina•South Park, WV

2d•Onsite

About The Position

Responsible for the operational execution and sustainment of ambulatory Safety (EHS), Security, and Emergency Management programs at the facility and regional level. This role ensures that care team members, patients, and visitors are supported in a safe, secure, and prepared environment through implementation of enterprise standards, real-time response coordination, regulatory compliance, and continuous improvement of clinic-level programs. This position serves as the boots-on-the-ground leader, translating enterprise strategy into daily, actionable clinic operations. This role also serves as a key coordinator during clinic incidents, supporting response efforts and acting as a liaison with local first responders.

Requirements

Bachelor’s degree in a related field (Emergency Management, Occupational Safety, Criminal Justice, Public Health, or similar)
3 to 5 years of experience in one or more of the following: Environmental Health and Safety, Healthcare Safety or Clinical Operations, Security Operations or Risk Management, Emergency Management or Preparedness.
Working knowledge of Local, State, Federal rules and regulations, Applicable Regulatory bodies, and emergency preparedness frameworks is required to effectively support regulatory compliance and real-world response operations within ambulatory environments.

Responsibilities

Ensuring that safety programs are actively functioning within each clinic, not just documented.
Serving as the primary resource for identifying risks, guiding corrective actions, and supporting care team members in maintaining a safe work environment.
Conducting routine and targeted facility safety rounds and risk assessments, identifying hazards and ensuring timely mitigation.
Ensuring compliance with applicable standards and regulations.
Tracking, trending, and resolving safety findings, ensuring closure and proper documentation.
Supporting incident investigations including care team injuries, patient-related safety events, and environmental hazards.
Providing real-time coaching to care team members and leaders on safe practices.
Assisting in implementation including but not limited to PPE programs, hazard communication, and exposure response, including OPIM and biohazard incidents.
Supporting regulatory inspections and maintaining readiness at all times.
Ensuring that security expectations are consistently applied across ambulatory settings, recognizing that most clinics operate without dedicated on-site security personnel.
Focusing on prevention, early intervention, and proper escalation during incidents.
Ensuring implementation of ambulatory security standards, including panic buttons, access control, and surveillance where applicable.
Participating in security risk assessments and assisting with mitigation planning.
Responding to and supporting workplace violence incidents and behavioral events.
Reinforcing escalation expectations: Call 911 or activate panic button, Notify leadership, Notify Safety and Emergency Management, Complete incident reporting (SHIELD).
Partnering with local law enforcement and system security as needed.
Supporting post-incident reviews and corrective actions.
Supporting clinics in preparing for and responding to emergencies by ensuring teams understand their roles and can act confidently during incidents.
Playing a key role in both planning and real-time response, with clear expectations for both during-hours and after-hours support.
Supporting development and implementation of clinic-specific Emergency Operations Plans (EOPs).
Leading and facilitating training and exercises, including tabletop exercises, drills, and mental rehearsal training.
Ensuring clinics understand and can execute emergency procedures, downtime processes, and continuity of operations.
Assisting with Hazard Vulnerability Analysis (HVA) activities and implementation of mitigation strategies.
Serving as a primary operational support and coordination point during clinic incidents, both during normal business hours and after-hours when applicable.
Responding to and supporting active incidents during operating hours, providing real-time guidance to clinic leadership and care team members.
Providing after-hours support and coordination, including remote guidance or on-call support as needed for urgent situations impacting clinic operations.
Serving as a liaison to local first responders, including law enforcement, fire departments, and EMS, ensuring clear communication and coordination during incidents.
Supporting clinics in communicating critical information to responders, including: Situation status, Facility layout and access points, Patient and care team considerations.
Assisting with establishing initial incident command at the clinic level, supporting clinic leadership until transition or integration with responding agencies.
Reinforcing and ensuring proper escalation: Call 911 or activate panic button if applicable, Notify local leadership, Notify Safety and Emergency Management, Complete incident reporting.
Supporting scene stabilization and transition to recovery, including clinic re-entry considerations, operational impacts, and initial after-action coordination.
Assisting clinics in maintaining operations during disruptions and supporting recovery efforts following incidents.
Helping leaders identify risks and plan for continuity before events occur.
Assisting clinics in identifying critical operations, staffing contingencies, and recovery priorities.
Supporting continuity planning and recovery efforts following disruptions.
Participating in operational decision-making during incidents impacting clinic operations.
Contributing to program strength through accurate data collection, trend analysis, and continuous improvement.
Helping translate frontline activity into meaningful insights for leadership.
Tracking and reporting safety findings, workplace violence incidents, security events, and training compliance.
Identifying trends and providing actionable recommendations to leadership.
Supporting development of reports for regional and enterprise leadership.
Building a culture where safety, security, and preparedness are understood as shared responsibilities.
Delivering ongoing education to care team members on safety practices, workplace violence prevention, and emergency response.
Reinforcing a culture of shared responsibility for safety and security.
Supporting engagement initiatives such as newsletters, training campaigns, and scenario-based learning.
Leading Committee meetings.
Ensuring alignment between clinics and enterprise programs by maintaining strong partnerships and consistent communication across multiple disciplines.
Serving as a key partner to clinic managers and regional leadership.
Coordinating with Facilities, Infection Prevention, Security or Public Safety, and Emergency Management partners.
Ensuring alignment with enterprise standards while adapting to clinic-specific operational needs.