Ambulatory Pharmacy Technician; 0.0FTE; Day/PM Shift

UnityPoint Health•Madison, WI

About The Position

The Ambulatory Pharmacy Technician supports the operation of the Outpatient Pharmacy by performing technical prescription-filling tasks, including collecting patient demographics and insurance information, entering prescriptions into the computer system, adjudicating online claims, counting, measuring, or reconstituting drug products, compounding medications as needed, and collecting payment. The technician also performs clerical duties such as answering phones, opening mail, initiating prior authorizations, and assisting with record-keeping and inventory control. The role requires maintaining high standards of customer service and satisfaction. The job description also describes the Discharge Specialist Pharmacy Technician role in the Outpatient Pharmacy. This role facilitates and expedites the medication-related discharge process in support of inpatient pharmacists, the discharge pharmacist, and Outpatient Pharmacy staff. The Discharge Specialist proactively reviews and verifies patients’ drug benefit information, obtains payment information, processes test claims for discharge medications, and handles medication prior authorizations or requests. The role works with floor staff to identify patients who cannot afford their medications and help enroll them in available assistance programs. It also facilitates bedside prescription delivery, including assisting with copay collection and physical delivery. The listed shifts are Monday through Friday, with possible schedules of 7:00 AM–3:30 PM, 8:00 AM–4:30 PM, 9:00 AM–5:30 PM, or 11:30 AM–8:00 PM, plus weekend and holiday rotation.

Requirements

High school diploma or equivalent.
Minimum of 1 year of experience.
Current registration as a Pharmacy Technician with the Wisconsin Department of Safety and Professional Services, or a pending application for registration by the start date.

Responsibilities

Collect patient demographics and insurance information.
Enter prescriptions into the computer system and ensure accurate, efficient adjudication of online claims.
Count, measure, and/or reconstitute drug products; compound medications when needed.
Collect payment.
Answer phones, open mail, initiate prior authorizations, and assist with record-keeping, including inventory control.
Maintain high standards of customer service and satisfaction.
Proactively review and verify patients’ drug benefit information to ensure reimbursement requirements are met and support seamless transitions in care.
Obtain payment information for patients using the outpatient pharmacy at discharge and process test claims for discharge medications.
Process medication prior authorizations and requests.
Work with floor staff to identify patients unable to afford medications and help ensure enrollment in appropriate assistance programs, if available.
Facilitate bedside prescription delivery, including assisting with copay collection and physical delivery of prescriptions.