Behavioral Health Resource Coordinator; 0.0FTE; Day Shift

UnityPoint Health•Madison, WI

About The Position

The Behavioral Health Resource Coordinator provides clerical, administrative, and case management support to Behavioral Health Therapists (BHTs). The role facilitates discharge plans, collaborates with established outpatient teams, refers patients to additional treatment and care, connects patients and families with resources, and coordinates resources, referrals, and appointments. The coordinator also supports the Behavioral Health Therapy team with projects and clerical tasks. The position includes coordinating transportation and outpatient follow-up, maintaining patient and community resource information, supporting staffing and family meetings, and completing related documentation and database tasks as assigned.

Requirements

High school diploma or GED and enrollment in an associate degree program or higher in Human Services or a related field.
One year of experience in a mental health care or social service setting.
Experience with Microsoft Office.
Knowledge of medical terminology.
Excellent verbal and written communication skills.
Ability to multitask and prioritize workload.
Flexible and adaptable to a changing environment.
Excellent critical-thinking and problem-solving skills.
Positive attitude and team-oriented approach.

Nice To Haves

Completed associate degree or bachelor’s degree in health care, social services, or a related field.
Experience working in case management.
Experience with an electronic health record.
CPR experience.
Experience with health care agencies and community resources.
Knowledge of the payer environment.

Responsibilities

Arrange patient and family transportation and communicate with transportation companies as needed.
Monitor worklists for tasks assigned by BHTs, psychiatric providers, or RN case managers.
Identify patients’ insurance providers or benefits.
Coordinate, record, and transmit information related to resource management for patients and their families.
Review relevant legal documents and scan them into the medical record when appropriate.
Contact therapists, case managers, and outpatient team members for care coordination and discharge planning.
Invite necessary participants to patient staffing meetings as needed or requested by BHTs.
Coordinate with providers, BHTs, and the Occupational Therapy team on recommendations for additional services in discharge plans, such as DD/ASD, CCS, residential treatment, and IOP/PHP.
Document outpatient follow-up in the electronic health record.
Obtain Releases of Information for new providers or when otherwise needed.
Coordinate outpatient referrals, complete required forms, and schedule follow-up appointments, including therapist appointments within seven days of discharge and medication-management appointments within two to three weeks when possible.
Make discharge phone calls within 72 hours of discharge.
Create a contact sheet for the Behavioral Health Therapy team using information from electronic and paper charts.
Collaborate and network with outpatient clinics and community resources to facilitate referrals.
Maintain current databases of community resources and providers, electronic medical record Smartphrases, and discharge phone calls.
Track and order department resources, including medication lock boxes, trigger locks, and patient library books.
Manage the Staffing and Family Meeting database.
Schedule meetings and room reservations at the request of the BHT team.
Support staffing communications within the department as appropriate.
Enter information in databases and reports as directed by the BHT team.