Ambulatory Patient Access Representative - Gynecology

Nationwide Children's Hospital•Columbus, OH

2d•Onsite

About The Position

This is a part-time position (20 hours per week) with a schedule of Monday - Friday, with no evenings or weekends required. The role involves greeting and registering patients, answering telephone calls, scheduling appointments, and managing medical charts. The position is located at Nationwide Children’s Hospital, which emphasizes a culture of passion, purpose, diversity, equity, and inclusion, aiming to improve the lives of children through collaborative and innovative care and groundbreaking research.

Requirements

High School Diploma or equivalent, required.
CPR certification (based on position and as determined by manager).
Demonstrated computer skills with the ability to navigate most current technology systems.
Strong administrative skills.
Able to multi-task within in a stressful environment.

Nice To Haves

Associate’s Degree, preferred.
One year of health care experience, preferred.

Responsibilities

Greets and registers patients.
Answers telephone calls.
Schedules appointments.
Pulls and files medical charts when indicated.
Provides excellent customer service to patients and families by applying best practices and standard operating procedures.
Interviews and registers patients in registration areas that report up through Patient Access.
Obtains accurate demographic, insurance, and physician information on registrations.
Screens customer data to ensure patient is eligible for insurance indicated.
Communicates differences to the customer.
Screens registrations to ensure insurance pre-certification and physician referral requirements are met.
Instructs customer on requirements.
Assists in identifying self-pay patients and referring them to financial assistance when applicable.
Establishes and maintains open communication with all departments that Patient Access interacts with and clinical staff in those areas.
Assists in the shadowing/precepting of new employees.