Ambulatory Patient Access Rep-Orthopedic Clinic

Nationwide Children's Hospital • Columbus, OH

5d

About The Position

The Ambulatory Patient Access Rep greets and registers patients, answers telephone calls, schedules appointments, and pulls and files medical charts when indicated. The employee will also be cross-trained to support the department’s appointment scheduling needs. This role provides customer service to patients and families and coordinates with Patient Access departments and clinical staff.

Requirements

• High school diploma or equivalent.
• Demonstrated computer skills and ability to navigate current technology systems.
• Strong administrative skills.

Nice To Haves

• Associate’s degree.
• One year of health care experience.
• CPR certification, based on the position and as determined by the manager.

Responsibilities

• Provide excellent customer service to patients and families by applying best practices and standard operating procedures.
• Interview and register patients in registration areas that report through Patient Access.
• Obtain accurate demographic, insurance, and physician information during registration.
• Screen customer data to confirm eligibility for the indicated insurance and communicate discrepancies to the customer.
• Screen registrations for insurance pre-certification and physician referral requirements and instruct customers on those requirements.
• Help identify self-pay patients and refer them to financial assistance when applicable; instruct customers on applicable requirements.
• Maintain open communication with departments that interact with Patient Access and with clinical staff in those areas.
• Assist with shadowing and precepting new employees.
• Answer telephone calls, schedule appointments, and pull and file medical charts when indicated.

Benefits

• Benefits eligible.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED