Ambulatory Patient Access Rep-Orthopedic Clinic

Nationwide Children's Hospital • Columbus, OH

4d

About The Position

The Ambulatory Patient Access Representative greets and registers patients in registration areas that report through Patient Access, and also cross-trains to support the department’s appointment scheduling needs. The role answers telephone calls, schedules appointments, and pulls and files medical charts when indicated. It provides customer service to patients and families while collecting and verifying registration information, checking insurance eligibility and pre-certification or referral requirements, and directing self-pay patients to financial assistance when applicable. The position is full-time, 40 hours per week, Monday through Friday from 8:00 a.m. to 4:30 p.m., with no weekends or holidays. It is benefits eligible.

Requirements

• High school diploma or equivalent.
• Demonstrated computer skills and the ability to navigate current technology systems.
• Strong administrative skills.

Nice To Haves

• Associate’s degree.
• One year of health care experience.
• CPR certification, depending on the position and as determined by the manager.

Responsibilities

• Provide excellent customer service to patients and families by applying best practices and standard operating procedures.
• Interview and register patients in Patient Access registration areas.
• Obtain accurate demographic, insurance, and physician information during registration.
• Screen customer data to verify eligibility for the indicated insurance and communicate discrepancies to the customer.
• Check registrations for insurance pre-certification and physician referral requirements, and instruct customers on those requirements.
• Help identify self-pay patients and refer them to financial assistance when applicable.
• Maintain open communication with departments that interact with Patient Access and with clinical staff in those areas.
• Assist with shadowing and precepting new employees.
• Answer telephone calls and schedule appointments.
• Pull and file medical charts when indicated.

Benefits

• Benefits eligible.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED