Ambulatory Patient Access Rep- Psychology & Neuropsychology

Nationwide Children's Hospital•Columbus, OH

9d•Onsite

About The Position

This role involves greeting and registering patients, answering telephone calls, scheduling appointments, and managing medical charts. The position requires providing excellent customer service, obtaining accurate patient and insurance information, and ensuring insurance pre-certification and referral requirements are met. The representative will also assist in identifying self-pay patients and referring them to financial assistance, and maintain open communication with various departments and clinical staff. Additionally, there is an opportunity to assist in the shadowing and precepting of new employees.

Requirements

High School Diploma or equivalent, required.
Demonstrated computer skills with the ability to navigate most current technology systems.
Strong administrative skills.
CPR certification (based on position and as determined by manager).

Nice To Haves

Associate’s Degree, preferred.
One year of health care experience, preferred.

Responsibilities

Greets and registers patients.
Answers telephone calls.
Schedules appointments.
Pulls and files medical charts.
Provides excellent customer service to patients and families.
Interviews and registers patients.
Obtains accurate demographic, insurance, and physician information.
Screens customer data to ensure patient is eligible for insurance indicated.
Communicates differences to the customer.
Screens registrations to ensure insurance pre-certification and physician referral requirements are met.
Instructs customer on requirements.
Assists in identifying self-pay patients and referring them to financial assistance.
Establishes and maintains open communication with all departments that Patient Access interacts with and clinical staff in those areas.
Assists in the shadowing/precepting of new employees.