Ambulatory Patient Access Rep- Float (North)

Nationwide Children's Hospital•Columbus, OH

6d•Hybrid

About The Position

This is a full-time, benefits-eligible role for an Ambulatory Patient Access Representative who will float to various Primary Care locations. The primary responsibilities include greeting and registering patients, answering telephone calls, scheduling appointments, and managing medical charts. The role emphasizes providing excellent customer service, obtaining accurate patient information, verifying insurance eligibility, and ensuring pre-certification and referral requirements are met. The position also involves assisting with identifying self-pay patients for financial assistance and maintaining communication with other departments and clinical staff. New employees will receive shadowing/precepting.

Requirements

High School Diploma or equivalent, required.
Demonstrated computer skills with the ability to navigate most current technology systems.
Strong administrative skills.
CPR certification (based on position and as determined by manager).

Nice To Haves

Associate’s Degree, preferred.
One year of health care experience, preferred.

Responsibilities

Greets and registers patients.
Answers telephone calls.
Schedules appointments.
Pulls and files medical charts when indicated.
Provides excellent customer service to patients and families by applying best practices and standard operating procedures.
Interviews and registers patients in registration areas that report up through Patient Access.
Obtains accurate demographic, insurance, and physician information on registrations.
Screens customer data to ensure patient is eligible for insurance indicated.
Communicates differences to the customer.
Screens registrations to ensure insurance pre-certification and physician referral requirements are met.
Instructs customer on requirements.
Assists in identifying self-pay patients and referring them to financial assistance when applicable.
Establishes and maintains open communication with all departments that Patient Access interacts with and clinical staff in those areas.
Assists in the shadowing/precepting of new employees.