Ambulatory Patient Access - Float

Nationwide Children's Hospital•Columbus, OH

22h•Onsite

About The Position

This is a full-time Registration Float position, working Monday through Friday from 7:30 am to 4:00 pm. A valid Ohio driver's license and proof of auto insurance are required by hospital policy. Candidates must pass a motor vehicle background inspection, insurance eligibility check, and driving qualifications and training set forth by Nationwide Children’s Hospital, and must maintain qualification of insurance guidelines.

Requirements

High School Diploma or equivalent, required.
CPR certification (based on position and as determined by manager).
Demonstrated computer skills with the ability to navigate most current technology systems.
Strong administrative skills.
Valid Ohio driver’s license and proof of auto insurance.
Must pass a motor vehicle background inspection, insurance eligibility, driving qualifications and training set forth by Nationwide Children’s Hospital and must maintain qualification of insurance guidelines.

Nice To Haves

Associate’s Degree, preferred.
One year of health care experience, preferred.

Responsibilities

Greets and registers patients.
Answers telephone calls, schedules appointments, and pulls and files medical charts when indicated.
Provides excellent customer service to patients and families by applying best practices and standard operating procedures.
Interviews and registers patients in registration areas that report up through Patient Access.
Obtains accurate demographic, insurance, and physician information on registrations.
Screens customer data to ensure patient is eligible for insurance indicated and communicates differences to the customer.
Screens registrations to ensure insurance pre-certification and physician referral requirements are met and instructs the customer on requirements.
Assists in identifying self-pay patients and referring them to financial assistance when applicable.
Establishes and maintains open communication with all departments that Patient Access interacts with and clinical staff in those areas.
Assists in the shadowing/precepting of new employees.
Able to multi-task within a stressful environment.