Ambulatory Operations Coordinator, Full Time, First Shift

UC Health•Cincinnati, OH

2d•Onsite

About The Position

UC Health is hiring a full-time Ambulatory Operations Coordinator to provide leadership and departmental support for system initiatives, strategies, and projects. The role focuses on clinical or non-clinical areas, identifying trends, reviewing and creating success metrics, finding gaps, and implementing process corrections. The coordinator may assist with patient care needs when appropriate, clinic flow, and other duties that support the growth of the division. The position works in a normal office environment and requires travel to various hospitals and work locations. Work hours may vary depending on business needs, and regular, predictable on-site attendance is required. UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, it combines clinical expertise and compassion with research and teaching. UC Health includes UC Medical Center, West Chester Hospital, University of Cincinnati Physicians, UC Health Ambulatory Services, Lindner Center of HOPE, and specialized institutes including the UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center.

Requirements

High school diploma or GED.
At least 2 years of experience in a healthcare ambulatory setting.
Must be capable of dealing efficiently and ethically with all people in the hospital environment.
Must have demonstrated exceptional ability in all areas.
Regular and predictable on-site attendance is required.
Travel to various hospitals and work locations is necessary.

Nice To Haves

Associate's degree.

Responsibilities

Develop training and roll it out to staff in accordance with departmental initiatives.
Train staff, track and monitor training, and identify gaps or training needs.
Create strategies for departments that support initiatives, goals, budgets, and staffing.
Implement strategic plans and carry them through to completion.
Maintain departmental goals and tasks on schedule.
Run projects and assemble resources or work groups as needed for departmental needs or issues.
Support the leader with day-to-day workflows and coverage.
Ensure clinical or non-clinical needs are met daily.
Adjust or handle staffing at the direction of leadership as needed.
Delegate assignments and tasks.
Manage day-to-day sites as needed.
Coordinate the team's daily activities and plan and schedule work assignments when needed.
Anticipate and resolve problems.
Investigate patient satisfaction discrepancies, recommend solutions, and help prevent recurrence.
Serve as a department subject matter expert within scope of practice.
Ensure clinic supplies are ordered just in time and within budget.
Create and maintain metrics used to hold teams accountable.
Review metrics with leadership and support team member success.
Run reports regularly and track trends.
Create action plans for negative trends and act as a subject matter expert in areas of concentration.
Create and ensure standardized work throughout the assigned work area.
Establish best practices with the leadership team and publish them.
Maintain departmental standard operating procedures and practices.
Perform other duties as assigned.