Ambulatory Operations Coordinator, Full Time, First Shift

UC Health•Cincinnati, OH

2d•Onsite

About The Position

UC Health is hiring a full-time Ambulatory Operations Coordinator to provide leadership and departmental support for system initiatives, strategies, and projects. The role focuses on clinical or non-clinical areas, identifying trends, reviewing and creating metrics to measure success, finding gaps, and implementing process corrections. The coordinator may assist with patient care needs when appropriate, support clinic flow, and perform other duties that help grow the division. The position supports departmental strategic initiatives, staff training, planning, staffing coordination, project execution, and daily operations. It also coordinates team activities, schedules work assignments, addresses problems, investigates patient satisfaction discrepancies, and serves as a subject matter expert within the scope of practice. The coordinator creates and maintains performance metrics and reports, tracks trends, develops action plans, and helps establish and maintain standardized work, best practices, and departmental procedures. The role is based in a normal office environment, but travel to various hospitals and work locations is necessary. Work hours may vary depending on business needs, and regular, predictable on-site attendance is required.

Requirements

High school diploma or GED.
At least 2 years of experience in a healthcare ambulatory setting.
Ability to deal efficiently and ethically with all people in the hospital environment.
Demonstrated exceptional ability in all areas.

Nice To Haves

Associate's degree.

Responsibilities

Develop training and roll it out to staff within departmental initiative guidelines.
Train staff, track and monitor training, and identify training gaps or needs.
Create departmental strategies that support initiatives, goals, budgets, and staffing.
Implement strategic plans and carry them through to completion.
Maintain departmental goals and tasks and keep them on schedule.
Run projects and assemble resources or work groups for departmental needs or issues.
Support leaders with day-to-day workflows and coverage.
Ensure clinical or non-clinical needs are met daily.
Adjust or handle staffing as directed by leadership.
Delegate assignments and tasks.
Manage day-to-day sites as needed.
Coordinate the daily activities of the team.
Plan and schedule work assignments when needed.
Anticipate and resolve problems.
Investigate patient satisfaction discrepancies, recommend resolutions, and help prevent recurrence.
Act as a subject matter expert for the department within the scope of practice.
Ensure clinic supplies are ordered just in time and remain within budget.
Create and maintain metrics for team accountability.
Review metrics with leadership and help ensure team-member success.
Run reports regularly and track trends.
Create action plans in response to negative trends and serve as a subject matter expert in areas of concentration.
Create and ensure standardized work throughout the assigned work area.
Establish best practices with the leadership team and publish them.
Maintain departmental standard operating procedures and practices.
Travel to various hospitals and work locations as needed.
Perform other duties as assigned.