Ambulatory Operational Workflow Analyst

PIH Health•Downey, CA

About The Position

The Ambulatory Operational Workflow Analyst will serve as a functional leader and expert in a variety of tasks including operational workflow analysis and assessment, data collection and examination, education planning, user training and support, and ongoing ambulatory workflow maintenance and support. He/she will lead the work to design new, future state processes that take advantage of the Ambulatory information systems’ capabilities to streamline current processes, remove identified inefficiencies and bottlenecks, and maintain a high level of support patient safety, business, and quality goals. This position will provide operational workflow support to PHP Group offices as well as act as a liaison among physicians, office staff, Ambulatory Informatics, and other departments as necessary. This is an exempt position. PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. For more information, visit PIHHealth.org or follow us on Facebook , Twitter , or Instagram .

Requirements

Good understanding of ambulatory operational workflows
Excellent understanding of clinical and front office staff competencies and scope of practice
Able to plan, organize, control and evaluate
Proficiency in Microsoft Office applications- Visio, Excel, Access, Word and Outlook
Very strong analytical skills to collect and research data
Strong problem solving skills to identify and resolve problems in a timely manner
Ability to demonstrate accuracy and thoroughness, exhibits sound and accurate judgement
Excellent customer service and conflict resolution skills
Excellent oral and written communication skills
Ability to work in a team environment and create and maintain team spirit and motivation
Reacts well under pressure, treating others with respect and consideration
Able to deal with frequent change or unexpected events
Strong ability to work on multiple projects and initiatives simultaneously
Must be able to work independently to carry out work efforts, using time efficiently
Excellent attention to detail
Punctual

Responsibilities

Serve as a functional leader and expert in operational workflow analysis and assessment.
Conduct data collection and examination.
Develop education plans.
Provide user training and support.
Perform ongoing ambulatory workflow maintenance and support.
Lead the design of new, future state processes that leverage Ambulatory information systems.
Streamline current processes.
Remove identified inefficiencies and bottlenecks.
Maintain a high level of support for patient safety, business, and quality goals.
Provide operational workflow support to PHP Group offices.
Act as a liaison among physicians, office staff, Ambulatory Informatics, and other departments.