Ambulatory Medical Director - Department of Obstetrics & Gynecology

Boston Medical Center•Brockton, MA

About The Position

The Ambulatory Medical Director (AMD) partners with the System Chief, Site Chief, System Administrative Director, Administrative Manager, and Practice Managers to oversee clinical operations of the Obstetrics & Gynecology ambulatory practices at BMC Brighton and BMC South. The AMD works with the Site Chief, faculty, and ambulatory administration to establish clinical policies and practices and support quality, patient access and experience, practice volume, and financial goals. Performance is evaluated by the Site Chair and System Administrative Director against annually established metrics, with input from faculty and operational and nursing leadership. The role includes 20% protected administrative time and requires at least 50% clinical effort, including two to four half-day ambulatory practice sessions per week. The AMD plans, implements, directs, and evaluates clinical services in alignment with institutional priorities, access goals, and health equity initiatives. The role oversees physicians, advanced practice professionals, and staff; uses data to drive improvement across quality domains; and improves scheduling, resource utilization, revenue cycle management, and use of technologies such as Epic and telehealth. The AMD also supports standardization across sites, partnerships with referral sources and community health centers, clinical research oversight, policy development, workforce development, and practice operations. In partnership with department and system leadership, the AMD contributes to operating and capital budget planning, practice growth, staffing and resource planning, and new program development. The position also participates in recruitment, onboarding, performance appraisal, professional development, and administrative meetings.

Requirements

Board certified or board eligible.
At least three years of clinical experience beyond residency or fellowship training.
Minimum 50% clinical effort, including at least two to four half-day ambulatory practice sessions per week.
Demonstrated progressive management experience and skills.

Nice To Haves

Professional leadership experience and/or formal education or training, such as an MBA, MPH, or MS.

Responsibilities

Plan, implement, direct, and evaluate ambulatory clinical services in line with organizational and departmental goals.
Ensure alignment with institutional strategic priorities, patient access goals, and health equity initiatives.
Oversee physicians, advanced practice professionals, and staff to improve safety, timeliness, equity, efficiency, effectiveness, and patient-centered care.
Use data and dashboards to monitor performance and guide improvement.
Improve scheduling, space and staff utilization, revenue cycle management, and technology use, including the electronic health record and telehealth.
Lead efforts to standardize clinical practices across sites when appropriate.
Build partnerships with internal and external practices, referral sources, and community health centers.
Work with hospital and department leadership to improve patient experience and clinician, staff, and administrative team efficiency and satisfaction.
Participate in cross-ambulatory initiatives and regular administrative meetings, including faculty and staff and weekly operations meetings.
Participate in professional development programs and model professionalism and compliance with professional and regulatory standards.
Support and oversee clinical research activities, including recruitment and study visits, in collaboration with department leadership.
Oversee development, interpretation, and implementation of policies, standards, and guidelines consistent with institutional and regulatory requirements.
Lead or contribute to meetings with physicians and APPs about practice operations and set priorities and follow-up actions.
Oversee physician and APP schedules, including appointment templates and away time.
Participate in physician and APP recruitment and selection, hiring decisions, and onboarding.
Provide an oversight structure for APP clinical practice and address physician and APP performance and adherence to standards with the Chair.
Participate in yearly performance appraisals of key leaders, including the Administrative Manager, Lead APP, and Practice Managers.
Build a diverse workforce and leadership team through recruitment, mentorship, training, and growth opportunities.
Formulate and implement medical practice policies and procedures and periodically review practice management functions with system and administrative leaders.
Incorporate Lean, quality improvement, and evidence-based practices; maintain competency with relevant IT systems, including Epic.
Ensure medical record documentation and billing requirements are met, reviewing data and audits with the Chair.
Contribute to operating and capital budget planning, including visit and procedure volumes and provider productivity.
Participate in or lead new program planning, identify growth opportunities, and develop business plans for staffing or resource changes.