Ambulatory Capacity Management Analyst

University of Washington•Seattle, WA

20h•Hybrid

About The Position

UW MED ACCESS & INNOVATION - CAPACITY MANAGEMENT has an outstanding opportunity for a Capacity Management Analyst. This position supports the Ambulatory Care Division and aligns with UW Medicine’s Patient Are First Pillar Goals: serving patients and families, providing the highest quality care, becoming the employer of choice, and practicing fiscal responsibility. The analyst will serve as a trusted advisor to clinic leadership, leveraging Epic expertise and change management principles to improve ambulatory access KPIs. They will provide end-user support and training for Epic scheduling workflows, ensuring smooth adoption of new features and functionality. Collaboration across UW Medicine clinics, IT teams, and Contact Center staff is key to implementing solutions that enhance patient access and provider capacity. The role involves monitoring key access metrics and leading improvement initiatives that optimize provider schedules and space utilization.

Requirements

Bachelor’s Degree in computer science, business, education, healthcare, or a related field
At least four (4) years of experience working in an acute or ambulatory care setting. (Additional years of experience may replace education requirement).
Minimum one year of experience in either technical computer training or end-user application development or support.
Strong understanding and experience in IT/computer/application support and analysis.
One to two years templating experience or equivalent experience.
Experience in using data in decision making; able to define useful data, obtain, and analyze it.
Advanced proficiency with Excel (e.g., pivot tables, complex formulas, data analysis tools).
Proven track record of collaborating across different departments and levels.
OR Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.

Nice To Haves

Epic expertise
Change management principles

Responsibilities

Implement best practices for scheduling workflows, referrals, and provider templates; act as liaison between Access & Innovation and IT teams.
Deliver Epic training and coaching for new and existing staff; maintain accurate documentation and training materials.
Provide first-line technical support for Epic scheduling and access workflows; manage and resolve Unite tickets.
Analyze capacity management data, identify opportunities for improvement, and partner with clinic leadership to optimize operations.
Participate in committees, user groups, and project teams to represent Access and Innovation and contribute to enterprise-wide initiatives.