Provider Scheduling Analyst- Capacity Management- Days- Remote

Ochsner Health • New Orleans, LA

20h • Remote

About The Position

Ochsner Health, a leading not-for-profit healthcare provider in the Gulf South, is committed to serving, healing, leading, educating, and innovating since 1942. Recognized as the No. 1 hospital in Louisiana by U.S. News & World Report for 12 consecutive years, Ochsner Health inspires healthier lives and stronger communities through expert care delivered across its 46 hospitals and over 370 health and urgent care centers. In 2023, Ochsner Health cared for more than 1.5 million people from across the nation and 65 countries, supported by a workforce of over 38,000 dedicated team members and more than 4,700 employed and affiliated physicians. The Provider Scheduling Analyst role is crucial in optimizing scheduling ease and improving appointment access by communicating with managers, directors, and end users. This position involves standardizing scheduling processes across various providers, departments, and regions, and is responsible for developing and distributing daily, weekly, monthly, quarterly, and annual reports to the regional leadership team.

Requirements

• High School diploma or equivalent
• 4 years experience in clerical operations at a hospital, clinic, medical office, business services/revenue cycle, front line registration, financial counseling, banking, hotel, retail and/or customer service related position.
• Technical knowledge of healthcare provider scheduling.
• Computer skills and dexterity required for data entry and retrieval of required job information.
• Proficient with Windows-style applications and keyboard.
• Excellent verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout required job processes.
• Customer service focused with demonstrated ability to gather and disseminate information through effective communication with a diverse range of people, either in person or over the phone.
• Good judgment skills in handling/escalating difficult situations.
• Good organizational, time management, interpersonal, and conflict resolution skills.
• Extensive analytical skills to create service availability analysis out of raw data to demonstrate consistent schedule utilization.
• Self-directed with the ability to prioritize tasks to meet the needs of the Financial Services department and the clinical areas.

Nice To Haves

• Bachelor's degree
• Additional degrees, business training experience and/or certifications may be combined to meet minimum qualifications.
• Certified Healthcare Access Manager
• Certified Healthcare Access Associate
• Certification as a Medical Assistant (or other medical specialty-based certification)

Responsibilities

• Communicate with manager/directors and end users to optimize scheduling ease and improve/increase appointment access.
• Consistently work with other regions to obtain standardization of scheduling process across providers, departments and regions.
• Assume responsibility for developing and distributing daily, weekly monthly, quarterly and annual reports to the regional leadership team.
• Assist manager/Director with requesting a new department to be built in Epic in a timely manner.
• Notify Epic team of department name and physicians who will be practicing in new department.
• Timely processing of provider and ancillary schedules to allow optimum access for appointment coordinators.
• Meet with managers, directors, and providers as needed to assist with modification and support of current practices to accommodate their need and patient needs.
• Notify the manager/director of any patients affected by departure so they may be moved to another provider’s schedule.
• Perform other related duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees