Scheduling Analyst

HarmonyCares • Ann Arbor, MI

10h

About The Position

HarmonyCares is a leading national value-based provider of in-home primary care services for people with complex healthcare needs, operating home-based primary care practices in 14 states and employing over 200+ primary care providers. The company's mission is to bring personalized, quality-based healthcare to the home of patients who have difficulty accessing care, with a vision that every patient deserves access to quality healthcare. The Scheduling Analyst is a key role within the HarmonyCares Medical Group. This position works with market leaders and the Lead Scheduler to develop strategy and action plans to optimize patient engagement. The analyst evaluates and implements scheduling policies and protocols to ensure effective and efficient workflows, and collaborates with medical assistants, patient care coordinators, providers, patients, and other supportive functions within the HarmonyCares Medical Group to prioritize patient visits, adhere to provider contact hours, and manage overall census.

Requirements

• 2+ years college, and/or equivalent experience
• 2 years of healthcare or customer service experience required
• Strong analytical and critical thinking skills
• Moves quickly to solve complex, real-time issues
• Possesses excellent written and verbal communication skills.
• Ability to think logically and process sequentially with a high level of detailed accuracy and efficiency.
• Intermediate computer skill set level with a strong foundation and working knowledge of Microsoft Office Suite (Excel, PowerPoint, Outlook)

Nice To Haves

• Scheduling or logistics experience preferred
• Strong working knowledge of medical terminology, conditions, illnesses and treatment practices.

Responsibilities

• Develop and maintain provider schedules to meet patient needs.
• Manage provider census through proactive census risk management.
• Manage market census to ensure the right patients are seen at the right time based on HarmonyCares risk tiering and inactivation process.
• Collaborate with local leadership to maximize scheduling system and ensure patient requests are communicated.
• Maintain relationships and effectively communicate HarmonyCares services with patients and family members.
• Place and receive phone calls to facilitate effective scheduling function.
• Escalate scheduling concerns, and issues, both internally and externally
• Adhere to patient confidentiality policies and procedures.
• Attend required meetings and in-services.
• Collaborate with manager, teammates, and other HarmonyCares employees.
• Perform other duties as required.

Benefits

• Health, Dental, Vision, Disability & Life Insurance, and much more
• 401K Retirement Plan (with company match)
• Tuition, Professional License and Certification Reimbursement
• Paid Time Off, Holidays and Volunteer Time
• Paid Orientation and Training
• Day Time Hours (no holidays/weekends)
• Great Place to Work Certified
• Established in 11 states
• Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree