Ambulatory Capacity Management Analyst

University of Washington • Seattle, WA

1d • Hybrid

About The Position

UW MED ACCESS & INNOVATION - CAPACITY MANAGEMENT has an outstanding opportunity for a Capacity Management Analyst. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care, and preparing tomorrow’s health professionals. UW Medicine includes Harborview Medical Center, UW Medical Center (Montlake and Northwest campuses), UW Primary Care, and other affiliated entities. This position supports the Ambulatory Care Division and aligns with UW Medicine’s Patient Are First Pillar Goals: serving patients and families, providing the highest quality care, becoming the employer of choice, and practicing fiscal responsibility. The role serves as a trusted advisor to clinic leadership, leveraging Epic expertise and change management principles to improve ambulatory access KPIs. It provides end-user support and training for Epic scheduling workflows, ensuring smooth adoption of new features and functionality. The analyst will collaborate across UW Medicine clinics, IT teams, and Contact Center staff to implement solutions that enhance patient access and provider capacity, and monitor key access metrics and lead improvement initiatives that optimize provider schedules and space utilization.

Requirements

• Bachelor’s Degree in computer science, business, education, healthcare, or a related field
• At least four (4) years of experience working in an acute or ambulatory care setting. (Additional years of experience may replace education requirement).
• Minimum one year of experience in either technical computer training or end-user application development or support.
• Strong understanding and experience in IT/computer/application support and analysis.
• One to two years templating experience or equivalent experience.
• Experience in using data in decision making; able to define useful data, obtain, and analyze it.
• Advanced proficiency with Excel (e.g., pivot tables, complex formulas, data analysis tools).
• Proven track record of collaborating across different departments and levels.

Responsibilities

• Serve as a trusted advisor to clinic leadership, leveraging Epic expertise and change management principles to improve ambulatory access KPIs.
• Provide end-user support and training for Epic scheduling workflows, ensuring smooth adoption of new features and functionality.
• Collaborate across UW Medicine clinics, IT teams, and Contact Center staff to implement solutions that enhance patient access and provider capacity.
• Monitor key access metrics and lead improvement initiatives that optimize provider schedules and space utilization.
• Implement best practices for scheduling workflows, referrals, and provider templates; act as liaison between Access & Innovation and IT teams.
• Deliver Epic training and coaching for new and existing staff; maintain accurate documentation and training materials.
• Provide first-line technical support for Epic scheduling and access workflows; manage and resolve Unite tickets.
• Analyze capacity management data, identify opportunities for improvement, and partner with clinic leadership to optimize operations.
• Participate in committees, user groups, and project teams to represent Access and Innovation and contribute to enterprise-wide initiatives.

Benefits

• outstanding benefits
• opportunities for professional growth
• chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees