Ambulance Dispatcher (System Status Controller)

Ten Ten • Brandon, FL

5d • Onsite

About The Position

Shared Health leads the planning and coordinates the integration of patient-centered clinical and preventive health services across Manitoba. The organization also delivers some province-wide health services and supports centralized administrative and business functions for Manitoba health organizations. The role of the MTCC System Status Controller is to receive and process requests for emergency medical assistance and medical transportation. The SSC will prioritize, coordinate and dispatch medical response and transportation services for rural and northern Manitoba. The System Status Controllers will obtain the necessary caller information; communicate the information to EMS personnel located across the province and dispatch medical resources using a variety of tools and resources including a computer-aided-dispatching system (CAD), medical protocols, mapping/GIS technology with digital radio and telephone media. The SSC must be able to communicate with the public, medical personnel, and other public safety agencies. Primary responsibilities relate to all applicable regulations/policies within the Medical Transportation Coordination Centre and Shared Health. The SSC will conduct him/herself in a non-judgmental, collected and professional manner. Functions are conducted in accordance with the Mission and Values of Shared Health, current policies and procedures and applicable legislation.

Requirements

• High School diploma or equivalent required.
• Manitoba EMS Technician (or greater) license required.
• Successful completion of a System Status Controller training program required.
• Current first-aid certificate required.
• Current Cardiopulmonary Resuscitation Certificate to the Basic Rescuer level (minimum) required.
• Keyboarding speed greater than 35 wpm.
• Strong interpersonal and communication skills, both verbal and written.
• Ability to multi-task.
• Demonstrated ability to work as part of a team.
• Demonstrated ability to work independently.
• Ability to respect and promote confidentiality.
• Ability to perform the duties on the position on a regular basis.
• Must be competent with Windows based programs.
• Strong organizational, decision-making and problem-solving skills.
• Ability to respect and promote a culturally diverse population.
• Knowledge of Quality Assurance and continuous improvement techniques.
• Demonstrated knowledge of Emergency Medical Service/medical transportation communication and operations.
• Ability to work shifts.
• Current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment.

Nice To Haves

• Experience in a large call centre is highly desirable.
• Pre-hospital care provider in Manitoba is an asset.
• Degree/diploma in a Health Care discipline is an asset.

Responsibilities

• Receive and process requests for emergency medical assistance and medical transportation.
• Prioritize, coordinate and dispatch medical response and transportation services for rural and northern Manitoba.
• Obtain necessary caller information.
• Communicate information to EMS personnel across the province.
• Dispatch medical resources using various tools and resources including a computer-aided-dispatching system (CAD), medical protocols, mapping/GIS technology with digital radio and telephone media.
• Communicate with the public, medical personnel, and other public safety agencies.
• Adhere to all applicable regulations/policies within the Medical Transportation Coordination Centre and Shared Health.
• Conduct oneself in a non-judgmental, collected and professional manner.
• Perform functions in accordance with the Mission and Values of Shared Health, current policies and procedures and applicable legislation.

Benefits

• Shared Health values and supports employment equity and workplace diversity and encourages all qualified individuals to apply.
• Accommodations are available upon request during the assessment and selection process.
• Manitoba healthcare employers, in partnership with the Indigenous community, are committed to increasing the representation of Indigenous People within all levels of our workforce.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED