Dispatcher - Albuquerque Ambulance
About The Position
Build your Career. Make a Difference. Presbyterian is hiring a skilled Dispatcher for Albuquerque Ambulance Service. How you grow, learn and thrive matters here. Educational and career development options, including tuition and certification reimbursement, scholarship opportunities. Staff Safety (a wearable badge that allows nurses to quickly and discreetly call for help when safety is a concern). Differentials for night/weekend shifts, higher education, certifications and various lead roles (for eligible positions). Malpractice liability insurance. Loan forgiveness through the New Mexico Higher Education Department. EPIC electronic charting system. Join Albuquerque Ambulance Services (AAS) as an EMS Dispatcher or System Status Controller, you'll be at the heart of emergency response, coordinating with fire units and communication centers and dispatching medical ambulances for both urgent and routine calls. You'll play a crucial role in deploying and managing AAS resources while getting to know other communication roles. You'll be a key player in ensuring smooth and efficient emergency operations. At AAS, we prioritize your well-being with comprehensive benefits from day one, including medical, dental, vision, and retirement options. Enjoy access to free on-site and community gyms. Our supportive environment fosters professional growth, offering in-house continuing education and opportunity for advancement. Embrace the diverse landscapes and recreational opportunities New Mexico offers while advancing your career in a dynamic and fulfilling role. Join AAS and thrive in a community where your skills, compassion, and professional development are valued.
Requirements
- High school diploma or equivalent required
- IAED, BLS, and NM EMD required by the end of training
- Working knowledge of medical terminology preferred
- 1 year of dispatch experience or customer service experience preferred
Responsibilities
- Input requests for service and relevant information from area fire departments, and communicate with multiple agencies regarding safety, unit availability, and ETAs.
- Collaborate with other SSC and utilize Logis EMS CAD software for call management.
- Maintain accurate dispatch records to determine emergency medical crew availability.
- Collaborate positively with city hospitals' emergency departments regarding incoming calls.
- Prepare informative briefing logs for relief dispatchers to ensure smooth transition between shifts.
- Attend department staff meetings, pertinent in-services, workshops, and seminars.
- Input fire department calls and relay radio interactions with fire department dispatch centers and apparatus to field crews.
- Dispatch and monitor ambulance units assigned to emergency and non-emergency calls.
Benefits
- Educational and career development options, including tuition and certification reimbursement, scholarship opportunities
- Staff Safety (a wearable badge that allows nurses to quickly and discreetly call for help when safety is a concern)
- Differentials for night/weekend shifts, higher education, certifications and various lead roles (for eligible positions)
- Malpractice liability insurance
- Loan forgiveness through the New Mexico Higher Education Department
- EPIC electronic charting system
- Medical, Dental, Vision benefits effective day one
- Retirement options with organizational match
- On-site social workers supporting staff
- Onsite gym at AAS, discounted gym memberships citywide
- Education assistance toward a Bachelor’s and/or Master’s Degree
- All in-house carded classes (i.e. BLS)
- Shift Differentials $1.00/hr Ambulance Service Differential, earned on all hours worked.
- $5.00/hr Night Differential, earned on eligible night hours, stacks on base rate.
- $3.00/hr Weekend Differential, earned on eligible weekend hours, stacks on base rate.
- free on-site and community gyms
- in-house continuing education
- free on-site and community-based gyms, nutrition coaching and classes, mindfulness and meditation resources, wellness challenges and more
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
