Overnight Ambassador Harrisburg Airport

Reimagined Parking • Lower Swatara Township, PA

7d • Onsite

About The Position

The Parking Ambassador serves as a frontline representative for parking operations, delivering customer service and helping ensure safe, efficient, and organized parking experiences for guests, tenants, and visitors. This highly visible, customer-facing role calls for a friendly demeanor and strong communication skills, as well as the ability to assist patrons with parking-related needs.

The position is based at Harrisburg Airport in Middletown, Pennsylvania, and pays $16.00 per hour. The shift varies. Work is performed outdoors for extended periods, potentially for the entire shift, in weather conditions that may include extreme heat or cold. Weather protection may be provided, but not necessarily protection from temperature changes.

Duties and responsibilities may change at any time, with or without notice. If the position is union-represented, employment terms, benefits, and conditions are governed by the applicable Collective Bargaining Agreement.

Requirements

• Must be at least 18 years of age.
• Must successfully pass a background check in accordance with company policy and applicable laws.
• Must be authorized to work in the United States and able to provide documentation verifying eligibility, as required by the Department of Homeland Security.
• Must be dependable, punctual, and professional in appearance and conduct.
• Must be available to work flexible schedules, including evenings, weekends, and holidays.

Nice To Haves

• High school diploma or equivalent preferred.
• Previous customer service, hospitality, or parking experience.
• Basic computer or mobile device proficiency.
• Strong customer service and interpersonal skills.
• Ability to communicate clearly and courteously with diverse audiences.
• Ability to follow written and verbal instructions.

Responsibilities

• Provide a welcoming and professional experience to customers and visitors.
• Greet and assist patrons with parking directions, payment options, and general inquiries.
• Monitor parking areas for compliance with facility rules and regulations.
• Issue parking citations or warnings when necessary, following company policies.
• Respond promptly and courteously to customer concerns, complaints, and service requests.
• Assist with traffic flow during peak hours, special events, or emergencies.
• Perform basic facility checks, including checking signage visibility, cleanliness, and equipment functionality.
• Report hazards, incidents, or maintenance issues to management.
• Use parking systems or handheld devices as required.
• Maintain a clean, safe, and orderly parking environment.
• Represent the organization positively and professionally.

Benefits

• 10 days of paid time off for full-time employees.
• 8 paid holidays for full-time employees.
• Medical, dental, and vision coverage for full-time employees.
• Company-paid basic life insurance and short-term disability insurance for full-time employees, with additional options for loved ones.
• 401(k) plan with employer match and immediate vesting.
• Employee Assistance Program providing behavioral health care for employees and family members.
• Parental and caregiver leave for full-time employees.
• Paid sick leave based on state laws and regulations for part-time employees.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed