Amazon Connect Developer

Miratech•Yakima, WA

9h•Remote

About The Position

We are seeking an experienced Amazon Connect Engineer to design, build, and optimize advanced contact center solutions on AWS. The ideal candidate will have strong expertise in Amazon Connect, AWS services, and programming skills to deliver seamless, intelligent, and scalable customer engagement solutions.

Requirements

4+ years of hands-on experience designing and building Amazon Connect contact flows with DynamoDB and Lambda.
Strong experience in call routing design (routing profiles, queues, callbacks, emergency messaging, and dynamic business hours/holiday routing).
Skilled in building AWS Lambda-based custom logic for enhancing contact center operations.
Proficiency in Python, Node.js, or Java with AWS Lambda API integration.
Familiarity with version control tools (GIT, GitHub, TFS).
Experience with CI/CD tools such as Terraform, CloudFormation, or GoCD.
Proven expertise in Amazon Connect, including portal widget integration, CRM integration, chatbot development, email, and SMS solutions.
Strong problem-solving, debugging, and troubleshooting abilities.
Excellent communication and collaboration skills with cross-functional teams and stakeholders.

Nice To Haves

Experience in contact center environments (e.g., Genesys, Avaya, Cisco, etc.).
Build Call flow designs and integration to backend systems using application program interfaces (API).

Responsibilities

Design, develop, and maintain Amazon Connect contact flows, IVR solutions, and call routing strategies.
Configure routing profiles, queues, callbacks, emergency messaging, and business hours/holiday routing within Amazon Connect.
Develop AWS Lambda functions and integrate Amazon Connect with DynamoDB, S3, CloudWatch, and other AWS services.
Build and support integrations with CRM platforms, third-party applications, APIs, and backend systems.
Implement conversational AI and chatbot solutions using Google Dialogflow CX or similar platforms.
Troubleshoot and resolve issues related to Amazon Connect, AWS services, and contact center operations.
Support CI/CD processes and infrastructure automation using tools such as Terraform and CloudFormation.
Collaborate with business stakeholders, operations teams, and technical teams to deliver scalable and reliable contact center solutions.