Amazon Connect Engineer - Hybrid - Norcross, GA

USAN • Norcross, GA

4d • Hybrid

About The Position

USAN is seeking an Amazon Connect Engineer to join our solutions team. As a team member, you would be primarily responsible for the design, discovery, configuration/integration, and implementation of solutions aimed at the contact center space. You will work on a small team in a highly collaborative way to create effective and innovative call center solutions for enterprise clients. You will also be contributing towards integrations between the Amazon Connect solution and a myriad of 3rd party solution partners, including USAN-proprietary systems/products.

Requirements

• 3+ years of experience designing and configuring cloud and/or premise-based (ACD) Automatic Call Distribution / Contact Center solutions
• Excellent analytical and problem-solving skills
• General knowledge of professional software development practices & best practices for the full software development life cycle
• Team oriented and self-motivated
• The ability to communicate ideas effectively, to listen to others’ ideas, and to collaborate to arrive at great solutions
• Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Nice To Haves

• Bachelor’s degree in Business or IT-related fields
• 3+ years of experience in Amazon Connect (contact flows, console feature provisioning, configuration management, reporting, etc.)
• Experience in Amazon Quicksight, Contact Lens, Wisdom, etc.
• General working knowledge of SQL database concepts
• Demonstrated ability to take a project or significant feature from concept to launch

Responsibilities

• Collaborate externally with customer business and technical leads to understand ongoing and upcoming business challenges/opportunities
• Translate customer requirements into technical requirements
• Collaborate internally in the SDLC with USAN project managers, business analysts, technical consultants, and Operations counterparts
• Perform problem resolution for existing solutions
• Make informed design and configuration decisions
• Stay current on upcoming Amazon Connect enhancements, features, and latest contact center trends

Benefits

• Competitive compensation program
• Outstanding benefits package (including medical, dental, vision and life insurance)
• 401(k) plan
• Excellent holiday/vacation plans
• Employee Referral Bonus Program
• Annual performance-based bonus
• Ongoing training opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree