Amazon Account manager

GigaBrands

7d•Remote

About The Position

You're the operational heartbeat of a fast-moving Amazon agency Pod. You keep accounts healthy, clients happy, and your team unblocked — every single day. If you thrive on ownership, love the Amazon ecosystem, and want to grow fast inside a team that actually invests in you, read on. You report directly to the Brand Manager and work in close coordination with a PPC Specialist and Graphic Designer. Together, your Pod manages 10-15 Amazon brand accounts at the highest standard.

Requirements

Hands-on Amazon Seller Central experience
Strong written communication — clients never feel left in the dark
SEO knowledge: keyword research, listing copy, indexation
Organized, deadline-driven, zero-ghost policy on client messages
Excited by AI tools and automation — not intimidated by them
Comfortable managing 10–12 accounts and coordinating a Graphic Designer's daily workload
Proactive by nature — you surface opportunities, not just status updates
Mastery of each tool is non-negotiable. Tutorial and onboarding videos for all tools must be completed before your start date.

Nice To Haves

Zero client churn — the target, every quarter
Sub-8-hour average response time to client emails and Slack
NPS and client satisfaction: clients feel known, heard, and valued
Month-over-month and year-over-year revenue growth across managed accounts
TACoS trend: maintaining or improving while scaling revenue
Buy Box % maintained and improved on key ASINs
Number of listings improved per month (copy, images, A+ content)
Measurable CTR and CVR lift from listing changes
Suppressed and error listings resolved promptly
90%+ ClickUp task completion rate — overdue tasks target: zero
Daily check-ins submitted on every working day
At least one automation or AI project implemented per quarter
Proactive recommendations to clients: pricing, launches, deals, channel strategy
SOPs created, templates built, team knowledge shared
New Amazon knowledge demonstrated weekly in Pod meetings

Responsibilities

Keyword research, title and bullet copy, A+ content body text, backend search terms
Optimize listings for Rufus and Cosmo (Amazon AI); manage flat file bulk uploads
CTR and conversion rate A/B testing, indexation and keyword tracking reports
Phase 1–4 SEO strategy, competitor research, and keyword placement files
Develop main image optimization ideas and write clear design briefs for the GD team
Review designer output, coordinate revisions, and upload finals to Amazon
Manage A+, Premium A+, and Brand Store design end-to-end
Day-to-day Seller Central operations across all assigned accounts
Resolve suppressed ASINs, catalog errors, and Seller Support cases
Monitor Buy Box %, pricing anomalies, inventory levels (FBA/AWD), ratings, and account health
Handle technical queries and operational updates; always keep the Brand Manager looped in
Prepare biweekly client decks, track wins, and maintain 30/60/90 day account strategies
Run SKU-level profitability analyses and surface margin improvement opportunities
Ensure the Graphic Designer always has a full workload — listing images, A+, Brand Story, Storefront
Provide clear briefs with reference images and communicate client expectations precisely
Review designed assets, coordinate revisions, and obtain client approval before uploading
Keep daily capacity workload up to date in ClickUp every single day
After every meeting, ensure all action items are captured as tasks with due dates
Flag blockers immediately — never let missed goals go unaddressed
Develop growth strategies aligned with client goals; share recommendations with the Brand Manager
Coordinate with PPC on keyword lists, TACoS targets, and campaign performance
Implement at least one category-specific strategy per quarter (out-of-the-box thinking required)
Submit daily check-ins and weekly summaries
Build and maintain SOPs for AM-related processes
Maintain task records and client data on Airtable and Google Drive