Amazon Account Health Specialist

Pattern • Lehi, UT

3d • Hybrid

About The Position

Pattern is seeking an Amazon Account Health Specialist to audit listings on platforms like Amazon, Walmart, and TikTok Shop, resolve compliance violations, and mitigate revenue loss. This role involves maintaining communication with the brand management team, researching regulatory requirements, and implementing proactive measures to ensure all e-commerce accounts remain healthy and compliant. This is a full-time role and will work a hybrid schedule based in Lehi, Utah.

Requirements

• 1-2 years’ experience with the Amazon.com marketplace platform or 1-2 years’ experience working in the regulatory compliance field
• Experience with Amazon Account Health - specifically writing plans of action and responding to performance notifications
• Experience working with government regulations or regulatory bodies (FDA, EPA, CPSC, Health Canada, etc.)
• Bachelor’s degree
• Ability to organize and manage multiple tasks simultaneously
• Precise attention to detail
• Excellent verbal and written communication skills
• Strong judgment and commitment to ethics
• An eagerness to learn

Nice To Haves

• Basic familiarity with Walmart.com , and other ecommerce marketplaces (eBay, Shopify, Etsy, etc.)
• Experience with MAP/MSRP compliance enforcement
• Experience performing root cause analysis and implementing corrective and preventive actions (CAPA)
• Strong writing and editing skills
• Previous experience working in a high-stakes business environment

Responsibilities

• Manage product listings through reviews of new content
• Product catalog auditing to ensure compliance with ecommerce platform policies
• Monitor and update banned keywords and products from ecommerce marketplaces
• Monitor notices from ecommerce platform compliance departments
• Determine best ways to respond to seller account issues
• Proactively troubleshoot potential issues
• Communicate issues with the seller team

Benefits

• Unlimited PTO
• Paid Holidays
• Onsite Fitness Center
• Company Paid Life Insurance
• Casual Dress Code
• Competitive Pay
• Health, Vision, and Dental Insurance
• 401(k) match. Pattern matches 100% of the first 3% in eligible compensation deferred and 50% of the next 2% in eligible compensation deferred.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level