AM Room Service Server

HEI Hotels and Resorts•Greenville, SC

1d•Onsite

About The Position

HEI Hotels & Resorts is proud to welcome the Westin Poinsett, Greenville to their growing portfolio of distinguished properties. This AAA Four Diamond hotel, located in downtown Greenville, seamlessly blends classic Southern elegance with modern comfort, serving both leisure and business guests. HEI believes that exceptional hotels are built by exceptional people, and their continued success is driven by their associates. The company is committed to providing competitive compensation and benefits, industry-leading tools and training, and a culture that empowers growth and excellence, investing in their associates. The role of AM Room Service Server involves working with the Room Service Team to serve guests and ensure a positive guest experience.

Requirements

Ability to communicate well with guests.
Ability to grasp, bend, lift and/or carry, or otherwise, move or push goods on a cart weighing a maximum of 100 lbs., at a continuous schedule with or without reasonable accommodation.
Ability to transport large trays weighing up to 30lbs. with or without reasonable accommodation.
Effective verbal and written communication skills.
Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Nice To Haves

Hotel experience preferred.

Responsibilities

Set up and deliver all food and beverage orders in accordance with established guidelines, procedures and policies as prescribed by company standards.
Conduct floor sweeps and retrieve all food and beverage trays in order to maintain established sanitation guidelines.
Set up and deliver all VIP amenities.
Service all hospitality suites in accordance with Banquet Event Orders and established policies and procedure.
Complete all shift side work as outlined in the hotel’s operating policies and procedures.
Respond to customer needs, issues, comments, and problems to ensure a quality experience and enhance future sales.
Report all communication to immediate shift supervisor.
Perform all cash handling responsibilities in accordance with company policies and procedures.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job-related duties as assigned.